Patient Service Rep

Job Description

Job Description

We are looking for a Patient Service Representative to support daily front-end patient operations in Blue Bell, Pennsylvania. This Long-term Contract position is well suited for someone who communicates clearly, handles sensitive information with discretion, and provides a positive experience for patients throughout the scheduling and registration process. The role includes coordinating appointments, verifying insurance details, managing referrals and authorizations, and maintaining accurate records within electronic medical systems. Success in this position requires strong customer service skills, attention to compliance standards, and the ability to resolve issues efficiently in a HIPAA-regulated environment.

Responsibilities:
• Welcome patients and provide courteous assistance with scheduling, registration, and general service inquiries.
• Arrange appointments, update calendars, and coordinate changes while following established office procedures.
• Review patient demographic information and maintain accurate documentation within EMR and Epic systems.
• Confirm insurance eligibility, collect copays when required, and support benefit-related administrative tasks.
• Process referrals and authorizations in a timely manner to help ensure continuity of care.
• Address patient concerns, troubleshoot service issues, and escalate complex matters when appropriate.
• Handle confidential records in accordance with HIPAA requirements and internal compliance protocols.
• Support additional administrative or financial tasks as needed, including ad hoc assignments related to patient services.• Strong verbal and written communication skills with the ability to interact professionally with patients and staff.
• Experience scheduling appointments and managing patient-facing administrative workflows.
• Working knowledge of insurance verification, benefit functions, referrals, and authorization processes.
• Familiarity with EMR platforms; experience with Epic software or ProFile module is an advantage.
• Ability to maintain accuracy when entering patient demographic and insurance information.
• Understanding of HIPAA standards, confidentiality practices, and healthcare compliance expectations.
• Proven ability to resolve issues efficiently while delivering high-quality customer service.
• Prior exposure to healthcare support tasks such as copay collection or screening coordination is a plus.