Patient Service Representative

Benefits 401(k) Bonus based on performance Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance Benefits/Perks Flexible Scheduling Competitive Compensation Careers Advancement Job Summary We are seeking a Patient Care Representative to join our team. The primary responsibility of the PSR is to ensure 100% customer satisfaction through a welcoming and attentive atmosphere, efficient operations, proficiency in handling insurance referrals and authorizations and strong communication with therapists treating patients in the clinic. Responsibilities Greet patients at check-in and ensure they are scheduled for future appointments, account balance is up to date and all insurance requirements are current. Answer phone calls from patients, and referral sources throughout the day. Complete new patient registration Complete Insurance/benefits verification, and present accurate PT benefits to the patient at Initial Evaluation. Run reports daily to ensure clinic is compliant with payer requirements including: prescriptions, Medicare plans of care and progress reports, authorizations, referrals, visit restrictions, medical necessity reviews, etc. Complete all Medical Records requests. Order all monthly clinic office supplies and marketing materials Qualifications Previous experience as a Care Coordinator or in a similar position is preferred Strong problem-solving and organizational skills Ability to manage multiple projects or tasks and prioritize appropriately Ability to work in fast-paced situations and make sound decisions quickly Excellent interpersonal skills and high level of compassion Strong verbal and written communication skills #J-18808-Ljbffr