Banquet Captain - Suites

Job Description

Job Description

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer: Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties—because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY: The primary responsibility of the Banquet Captain is the operation of the food and beverage production for events. The Banquet Captain is responsible for overseeing the set-up and clean-up of food and beverage during banquet functions in the hotel while delivering outstanding guest service and adhering to sanitation and cleanliness standards.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Food and Beverage Supervision (40%):

• Supervises food and beverage service throughout banquet functions to ensure quality service and product
• Assist with planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee break outs, luncheons, dinners, cocktail receptions, etc while maintaining sanitation and cleanliness
• Hold staff meetings to communicate information and update and listen to staff concerns or comments
• Trains and evaluates staff in accordance to Oxford Collection of hotels standards
• Inspect the scheduled function area/room for cleanliness, working condition and proper furniture/equipment set up; fix issues and report to respective departments

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to the supervisor or General Manager.

Operations and Administration (20%):

• Work with the F&B Manager to develop, plan, implement and follow through on events and procedures to benefit the Company
• Attend hotel management meetings as assigned by Food & Beverage Manager
• Must have understanding on how to read and execute a BEO form
• Make sure all meeting rooms are set accordingly to BEO’s and are clean and organized at all times.
• Work closely with the sales department to provide catering for meeting room clients

Guest Relations (30%):

• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
• Interact and acknowledge guests and prospects
• Knowledge of Special requests/arrangements and Identify issues and supply solutions
• Resolve guest complaints, ensuring guest satisfaction
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests.

Other (10%):

• Communicate effectively with all hotel staff to ensure smooth delivery of services
• Complete a daily activity log with pertinent shift information for co-workers and leadership team
• Coordinate with front desk, maintenance staff and General Manager on things requiring attention
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• Other Hotel related duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

CORE SKILLS AND VALUES

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Managerial Focused – Guides people and processes to achieve objectives
• Problem Solving – Sees and is able to define problems and find causes
• Professional Appearance - Presents a professional and polished look
• Results Focused – Consistently delivers results
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily

PREFFERED EDUCATION & EXPERIENCE

• High School Diploma or GED preferred
• 2+ years server and supervisor experience
• Hospitality / hotel work experience preferred

JOB REQUIREMENTS

• Food handler’s license and liquor server permits as required by state law (or ability to obtain)
• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance

PHYSICAL REQUIREMENTS

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside in a variety of weather conditions

Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on pre-employment screening.