Call Center Advocate

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Savings bank
• Vision insurance
• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts

Now Hiring: Call Center Advocate (OnSite Position)

This is NOT a remote position

Call Center Advocate Schedule

• Monday-Friday: 8:00 AM - 5:00 PM (Meal Break 1hr)

• Every other Saturday: 8:00 AM - 4:00 PM (Meal Break 30 min)

• Closed Sundays

Call Center Advocate Job Type: Full-Time
Call Center Advocate Pay Structure: $18.00-$19.00 per hour (based on experience)

Call Center Advocate Position Overview

We are seeking a customer-oriented Call Center Advocate to join our team. This on-site role serves as a key liaison between our company and our customers by providing product and service information, resolving issues efficiently, and delivering exceptional customer experience

The ideal candidate is patient, empathetic, and an excellent communicator who enjoys talking with people. Call Center Advocates are confident problem-solvers who can think critically without taking issues personally, investigate concerns thoroughly, and advocate for customers when needed

Even with limited experience, we will train the right person!

Call Center Advocate Key Responsibilities

• Manage a high volume of incoming calls

• Build strong trusting relationships with customer accounts through open and interactive communication

• Provide accurate and complete information using appropriate tools and resources

• Handle customer complaints, identify solutions, and follow up to ensure resolution

• Accurately document customer interactions, update accounts, and maintain records

• Follow all communication procedures, guidelines, and company policies

Call Center Advocate Required Skills & Qualifications

• Strong phone etiquette and active listening skills

• Customer-focused mindset with the ability to adapt to different personalities

• Excellent verbal and written communication skills

• Ability to multi-task, prioritize, and manage time effectively

• Basic computer skills

• Accurate data entry skills

• High school diploma or equivalent

• Valid driver's license

Call Center Advocate Benefits Available At 90 Days

• 401(k) with profit sharing

• One week of paid time off

• One paid personal day every 90 days (up to four per year)

• Health insurance

• Dental insurance

• Vision insurance

• Free life insurance

• Flex Spending Account or (FSA)/ Health savings account (HSA)

• 90-day performance evaluation with opportunity for a pay increase

Compensation: $18.00 - $19.00 per hour


Independent Retail offers a myriad of opportunities for people of all backgrounds

When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales?

Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience.
Retail is the #1 private-sector employer in the country

If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.