Program Support Assistant

Job Title

Program Support Assistant

Duties

The primary duties of the position involve operation of the Veterans Health Information Systems and Technology Architecture (VISTA) Surgery Package; core package; training and user support; and participation in implementation and testing of new systems and programs.

• Assists the Administrative Officer in conducting studies, analyzing, and evaluating the needs of surgical service and assists in devising specific solutions to meet those needs.
• Reviews data and performs limited studies, summarizes information, identifies trends and proposes and implements solutions.
• Assists the Administrative Officer in planning and conducting projects or studies to analyze, evaluate and provide recommendations for administrative issues.
• Assists the Administrative Officer in researching and analyzing straightforward problems or Surgical Care service issues.
• Determines pertinent issues and collects relevant information from a variety of sources.
• Reviews information and applies standard analytical techniques and develops recommendations to improve surgical service.
• Serves as the integrator that coordinates software functions. Serves as the functional "expert" for matters relating to Veterans Health Information Systems and Technology Architecture (VISTA) packages.
• Coordinates with the responsible office(s) for Surgical Care Service workload to ensure the accuracy of the data in VISTA. Point of contact for all implementation of new software or devices within Surgical Service.
• Problem solves with the special ability to integrate overall knowledge of the service system with VISTA applications and to be innovative in the process.
• Provides testing of new options and software versions prior to implementation to gain familiarity with the new product features and confirms that software is working according to specifications.
• Collects data relevant to Surgery section medical activities and workload for report preparation and submissions.
• Manages the surgical service call schedules assisting with all subspecialties.
• Posts new schedules monthly and makes any necessary or routine changes as requested by the service chief or chief resident. Gathers call schedule data from a variety of outside sources.
• Serves as back-up in the Administrative Officer's absence. Assists with technical and analytical issues pertaining to Vista/CPRS support and general administrative service line issues.

Work Schedule: 7:30am-4:00pm (Monday-Friday)

Telework: Ad-Hoc

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/ PD000000

Relocation/Recruitment Incentives: Not Approved

Permanent Change of Station (PCS): Not Authorized