Customer Outreach Specialist (Monday to Friday 8:00am to 5:00pm)

Glidewell Dental Position

Position at Glidewell Dental

Essential Functions:

• Places outbound calls to customers to increase awareness for company campaigns and events. Informs and educates customers about relevant campaigns and events to promote and sell the value of the company.
• Identifies customers' needs, clarifies information, researches issues, and presents customers with viable options related to company campaigns and events to meet customers' needs and requirements.
• Documents and updates call notes in a timely and accurate manner to reflect customer interactions and account status.
• Notifies management of recurring customer issues. Communicates information related to customer complaints, concerns, and feedback verbally and in writing.
• Adheres to established call center scripts for different campaigns.
• Adheres to established activity targets and key performance indicators, including but not limited to outbound calls per day, follow up calls, quotes sent, sales, and connects.
• Seizes opportunities to upsell or cross sell products when they arise.
• Coordinates and interacts effectively with other departments including but not limited to Production Departments, Department Call Centers, BI Analytics, GL Direct, Marketing, Lab Operations, and Customer Service to ensure high level of customer service and timely expedition of customer requests.
• Assists with inbound calls and Live Chat communications as needed for Dentists and Laboratory Customers to ensure delivery of the ultimate customer service experience.
• Organizes workflow to meet departmental goals.
• Maintains adherence to established quality control standards.
• Attends educational seminars to continuously evolve knowledge and stay up-to-date with current industry trends.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High School Diploma or equivalent.
• Minimum one (1) year of ACD experience or minimum two (2) years of Customer Service experience in dental industry (RDA, DA, CDT, trained dental technician) preferred.

Pay Range $19.00-$25.00/hr

Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!

In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!

Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at View email address on click.appcast.io. Please indicate the specifics of the assistance needed.

Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.