KYC Modernization Execution Office Business Analyst

The KYC Modernization initiative is a multi-year, enterprise-wide program to transform our global KYC processes by implementing a new core platform (Fenergo). As we pivot to a more data-driven execution model, we are seeking a highly analytical and proactive Senior Data Analyst to join our Execution Office. This is not a passive reporting role. You will be the analytical engine of our daily War Room, responsible for interrogating our delivery data, identifying the root causes of delays, and providing the actionable recommendations that allow the Initiative Manager and senior leadership to make faster, smarter decisions. Your primary mission is to replace narrative-based status updates with data-driven insights, transforming our Jira and Zephyr data from a complex repository into a clear, predictive tool for managing execution. The Business Analyst, Regulatory & Audit is a seasoned professional role. Applies in-depth disciplinary knowledge to regulatory reporting, internal audit, and issue resolution processes, contributing to the development of new techniques and the improvement of workflows. Integrates subject matter and industry expertise within a defined area of financial services. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires strong analytical skills in order to filter, prioritize and validate complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams and is involved in coaching and training of new recruits. Significant impact by influencing decisions through advice, counsel, and facilitating services in areas of specialization, particularly related to compliance and control. Responsibilities: Analyze and define business requirements for regulatory reporting initiatives, internal audit findings remediation, and other control-related enhancements. Collaborate with Operations, Business, Technology, and Control functions (e.g., Compliance, Risk, Internal Audit) to translate complex regulatory requirements and audit observations into clear, actionable business and functional specifications. Facilitate the resolution of complex issues identified through internal audits or regulatory reviews, working with stakeholders to identify root causes and design effective controls and processes. Develop and maintain documentation for regulatory reporting processes, issue resolution frameworks, and internal control procedures, ensuring accuracy and adherence to standards. Provide detailed analysis of data and systems to support regulatory reporting requirements, ensuring data integrity and consistency. Communicate status updates, potential risks, and identified issues related to regulatory reporting or internal audit remediation activities to relevant stakeholders and leadership. Assists with business case development, conducts gap analysis, and performs feasibility studies to ensure proposed solutions align with long-term benefits for regulatory and control objectives. Implements advanced strategies for gathering, reviewing, and analyzing data and process requirements, especially concerning compliance and control. Meets with end-users and subject matter experts to understand business needs, elicit and document requirements, conduct walk-throughs, and obtain necessary approvals for solutions. Reviews Functional Specifications against Business Requirements to ensure Technology solutions effectively address end-user needs and regulatory expectations. Prioritizes requirements based on regulatory mandates, business criticality, and strategic objectives, and supports the creation of conceptual prototypes and mock-ups for proposed solutions. Partners with Technology, Product, and Operations teams to prioritize the implementation of analytical tools and system enhancements that support regulatory reporting and issue resolution. Applies and master’s strategic business process modeling, traceability, and quality management techniques in the context of regulatory and control processes. Applies best practices for effective communication and problem-solving within a complex regulatory landscape. Collaborates with Technology and other teams on risk assessment and mitigation plans pertaining to solutions designed for regulatory and audit issues. Prepares analysis and summaries for post-implementation reviews, captures lessons learned, and conducts continuous process improvement reviews specifically for regulatory reporting and control processes. Possesses a deep understanding of the banking environment, including complex compliance and regulatory requirements. Works effectively with regional and global teams to implement best standards and practices across different jurisdictions. Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 5-8 years of experience as a Business Analyst, with a significant focus on regulatory reporting, internal audit, compliance, or risk management within the financial services industry. Proven experience in requirements gathering, process analysis, and solution design for complex financial systems or operational processes, and AI experience Demonstrated ability to build internal relationships with broader stakeholders across a franchise in order to drive to common goals and outcomes. Strong understanding of consumer financial services and Know Your Customer (KYC) processes. Proven leadership skills and ability to work in a matrixed environment. Education: Bachelor’s/University degree or equivalent experience •Working Environment: office setting, minimal travelling and working hours in the office may be required during projects. • Effort: minimal physical effort required. High levels of prolonged and intense concentration may be required in front of computer. ------------------------------------------------------ Job Family Group: Project and Program Management ------------------------------------------------------ Job Family: Project Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Jacksonville Florida United States ------------------------------------------------------ Primary Location Full Time Salary Range: $79,120.00 - $118,680.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Jul 28, 2026 ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.