CRM Analyst

SUMMARY:Under general supervision, the Corporate Fulfillment Analyst analyzes, monitors, and follows up on the Distribution Center / Fulfillment Center vendor purchase to pay processes. The Corporate Fulfillment Analyst’s goal is to ensure Motion Industries has visibility to all orders in transit with timely receipts of orders; supporting the corporate supply chain goal of having the right inventory, in the right location, in the right quantity to create accessibility and profitability for the organization.JOB DUTIESConfirms vendor receipt and estimated ship dates, monitors order status, follows up on late orders and proactively expedites orders.Builds relationships with strategic suppliers, monitors / reports on receipt of material, and improves order visibility for Motion Industries Distribution and Fulfillment Centers.Serves as the key contact for Motion’s North American branches and sales offices by facilitating branch orders made through the DC / FC network.Identify opportunities for automation and process improvement by leveraging data to support decision making.Utilizes critical thinking and strong data analysis skills to ensure order fulfillment and visibility.Observes data patterns to identify opportunities for process optimization.Monitors the order life cycle after order placement through receipt.Leverages BI tools to execute order management and drive data accuracy.Maintains a customer-centric approach in communications to branches, sales offices, and vendors.Demonstrates creative problem solving and a continuous improvement mindset while actively participating in the process.Collaborates effectively in a team environment, but has high individual motivation.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a Bachelor's degree in Business, Statistics, or Supply Chain or three (3) to five (5) years of equivalent experience.KNOWLEDGE, SKILLS, ABILITIESExcellent interpersonal, written, and verbal communication skillsAdvanced problem solving and critical analysis skillsData drivenStrong time management skills and the ability to see a project through from conception to deliveryExcellent customer service skillsAdvanced Excel skill required; knowledge of SQL preferredPowerPoint design knowledgeExperience with data BI tools preferred (Tableau, Power BI, Qlik, etc.)Ability to understand and implement new processes quicklyPHYSICAL DEMANDS:LICENSES & CERTIFICATIONS: None required.SUPERVISORY RESPONSIBILITY: No Supervisory ResponsibilityBUDGET RESPONSIBILITY: NoCOMPANY INFORMATION:Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday payDISCLAIMER:This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.Ability to understand and implement new processes quicklyNot the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. #J-18808-Ljbffr