Onsite Coordinator

Job Description

Job Description

Overview

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With 1,500 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer—

• Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!

Position Summary

An important part of the Transcat customer operation, the Onsite & Vendor Coordinator is principally responsible for ensuring that our systems, strategic initiatives, and business rhythms for field calibration services are aligned directly with the business outcomes we are committed to achieving.

Responsibilities

This is a position for an individual contributor, with latitude across scheduling, billing, and vendor management.  We are undergoing a digital transformation so we’re seeking someone to take the existing situation, learn our business processes rapidly, and be ready to dive into an active role in day to day operations, while driving process improvement in the department

• Assume responsibility for ensuring timely renewal of annual calibration field service agreements
• Demonstrate ability to coordinate nationwide service delivery for a key strategic account, pulling in partners and management as required
• Coordinate the quoting, technical review, and delivery of service quotations to customers
• Manage day to day interactions between the customer, operational support staff, and technical resources across the company to ensure customer objectives are met
• Own and deliver on a consistent sales cadence, ensuring email and phone-based contact are maintained and optimized to secure commitment from customers on an annual basis
• Collaborate in a cross-functional manner to maintain scheduling, ERP, CRM, and onsite job management software is always reflective of work in process
• Develop relationships with numerous staff with revenue responsibility to include customer success, business development, and strategic sales
• Model the Company’s values to influence others to perform in an aligned manner.
• Other duties as assigned

Qualifications

Required Knowledge, Skills, and Abilities

• Project management experience
• Experience working adjacent to high-performance sales teams as a partner in the customer process a plus
• Procurement, pricing, vendor negotiation and management would be highly favorable
• Experience with scheduling and dispatch of a remote technical workforce

Education and Experience

• Bachelor's degree (B.A.) from four-year college or university
• Four or more years of previous experience with direct, client facing contact, specifically with revenue responsibility is required
• Experience with salesforce.com is a must. You should also be well versed in the typical business applications needed to do the job, including online meetings & collaboration software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for qualified individuals with disabilities if necessary to perform the essential functions of this position.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discriminatio n

Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status.  As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.

We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

Contingencies

All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.