Salesforce Program Manager
United IT Solutions
JD:
- 15-20 years of total IT work experience in working with US based customers with good understanding of Salesforce and Data related deliveries, HLS domain is good to have
- Should be located in Chicago area and willing to work out of the customer office
- Liaison with customer sponsor/ stakeholders for delivery, relations and customer expectation management with proven customer centricity
- Managing the overall account governance including customer feedback, escalations, risks, issues, dependencies, etc.
- Background in SF deliveries with good understanding of SF ecosystem thereby able to influence innovations
- Adept at working with Sales and other stakeholders and supporting pre-sales as well as growth opportunities
- Understand various account planning techniques such as V2MOM, SWOT, Account plans, etc.
- Participating/ conducting the weekly/ monthly and quarterly governance meetings
- Working closely with the onshore and offshore team to ensure delivery are completed on schedule and quality
- Should have delivered transformation programs as well as Service programs, both in Fixed Price as well as TnM model
- Understands the various commercial and service models of engagements
- Ensuring the overall compliance in terms of SOW, Billing, Compliance etc.
- Background in various types of delivery processes (Agile, Waterfall, Iterative) with proven track record of process improvements
- Background in Healthcare, Life science is good to have
Vacancy posted 3 days ago
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