Clinical Manager - Whatcom and Everett Triage

Clinical Manager - Whatcom and Everett Triage

Compass Health is seeking a Clinical Manager to provide clinical and operational leadership across our Whatcom Triage program in Bellingham and MARC Triage program in Everett. This role supports two essential crisis triage programs serving individuals experiencing urgent behavioral health needs.

As Clinical Manager, you'll provide direct supervision to a multidisciplinary team, support daily clinical operations, guide complex clinical decision-making, and help ensure services are timely, coordinated, and aligned with best practices, regulatory requirements, and agency standards.

This position divides time evenly between the Whatcom and MARC Triage programs to provide consistent onsite leadership and support. Same-day travel between the two sites is generally not required.

What You'll Do

• Provide direct supervision, coaching, performance feedback, and development support to multidisciplinary staff, including Clinicians, Mental Health Technicians, Peer Counselors, and Care Coordinators.
• Support hiring, onboarding, training, staff engagement, and ongoing workforce development.
• Provide real-time clinical consultation and oversight for risk assessments, crisis intervention, disposition planning, care coordination, escalation needs, and complex or high-risk cases.
• Ensure clinical services are delivered in accordance with best practices, agency standards, and applicable regulatory requirements, including DOH, WAC/RCW, and Medicaid standards.
• Support accurate, timely, and complete documentation in the medical record, including documentation review and co-signature for interns and licensure-track staff as required.
• Coordinate daily clinical operations across both triage sites, supporting staffing adjustments based on program volume, client acuity, and operational needs.
• Identify workflow inefficiencies and implement improvements that strengthen coordination, standardize processes, and improve cross-site consistency.
• Monitor program performance indicators, including documentation timeliness and quality, throughput, admission flow, staff productivity, and service delivery trends.
• Participate in quality improvement initiatives, audits, compliance reviews, and the development and implementation of protocols, procedures, and workflows.
• Work closely with the Assistant Clinical Nurse Manager and Inpatient Operations Supervisor to support coordinated clinical operations, effective communication, and alignment across behavioral health, nursing, and operational functions.
• Participate in the program's on-call rotation.

What You'll Bring

• Master's degree in Counseling, Social Work, Marriage and Family Therapy, Psychology, or another behavioral health-related field.
• Active Washington State clinical license required, such as LMHC, LICSW, LMFT, or equivalent.
• Minimum of three to five years of experience working in behavioral health services.
• Demonstrated knowledge of clinical best practices, crisis intervention, risk assessment, care coordination, and behavioral health documentation standards.
• Knowledge of applicable regulatory requirements, including WAC/RCW, DOH, Medicaid, and agency compliance standards.
• Ability to provide effective clinical consultation, supervision, coaching, and performance feedback to multidisciplinary staff.
• Strong organizational, communication, documentation, and problem-solving skills.
• Ability to support program operations in a fast-paced, 24/7 crisis service environment.
• General computer proficiency, including the ability to utilize electronic medical record systems.
• Ability to pass a pre-employment criminal background check, which may or may not include an additional search by DSHS.

Preferred Experience

• Experience working in crisis services, inpatient behavioral health, triage, or a similar acute care setting.
• Prior supervisory, management, or clinical leadership experience.
• Eligibility to provide clinical supervision hours to interns, associate-level clinicians, or licensure-track staff.
• Experience working with individuals with complex needs and multi-system involvement.

Work Environment

• This position works in a Triage facility and must be able to physically participate in managing aggressive behavior from patients. While performing the duties of this job, the employee must occasionally lift and/or move up to 20 pounds and is regularly required to sit, stand, walk, talk, and use close vision. The noise level in the work environment is usually moderate to loud.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer

• Medical, dental, and vision insurance at NO COST to full-time employees.
• 16 vacation days + 12 sick days + 13 paid holidays, including 2 personal days.
• $500 in professional development funds per year.
• Up to 10 days of paid education leave.
• 403(b) retirement plan with up to 2% company match after one year.
• Mileage reimbursement.
• Supportive leadership, ongoing training, and opportunities for professional growth.
• That's 45+ paid days off in your first year!

About Compass Health

With over 110 years of service, Compass Health is Northwest Washington's largest private, non-profit behavioral healthcare provider. We offer outpatient, residential, crisis, and inpatient services across five counties: Island, San Juan, Skagit, Snohomish, and Whatcom.

We believe in fostering a culture that supports learning, inclusion, professional growth, and work-life balance.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.