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Chargeback Analyst

VBeyond

Must Have:

  • At least 2 years of Chargeback experience in Merchant Dispute
  • Customer service experience
  • Strong data analysis and investigative reporting skills
Nice to Have:
  • Experience with Salesforce and Zendesk (CRM/case management systems used by the team)
  • Chargeback experience in Issuing Dispute
  • Experience with QuickBase (used as the dispute management system)
  • Familiarity with Google Sheets and Smart Sheets
  • Familiarity with Claude/AI tooling
  • Prior experience at a similar payment processor or card network company (hiring manager referenced companies such as FIS (Fidelity National Information Services), Marqeta, Adyen, ComData and comparable dispute processors.)
Vacancy posted 2 days ago
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