Customer Service Manager - $89K-$110K + Profit Sharing

Job Overview

The Product Services Manager leads a team dedicated to solving complex product and service challenges while delivering an exceptional customer experience. In this role, you'll guide strategic issue resolution, lead high-impact projects, build strong cross-functional partnerships, and drive continuous improvement across the Product Services function.

This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that included the movement of your household goods, temporary housing, and much more - in addition to relocation counselor to assist you throughout the entire journey.

Highlights of your role

• Lead and develop a team of Product Services specialists, empowering them to confidently resolve complex customer and product-related challenges.
• Oversee high-impact service situations, balancing customer satisfaction, business priorities, and long-term risk management.
• Partner closely with Quality, R&D, Sales, and other teams to identify trends, influence solutions, and improve the customer experience.
• Drive continuous improvement initiatives that strengthen processes, service strategies, and team effectiveness.
• Champion Marvin's values by fostering collaboration, accountability, and a customer-first mindset across the organization.

You're a good fit if you have (or if you can)

• Solve complex challenges with sound judgment, business insight, and a customer-first approach.
• Build relationships and influence outcomes across teams and stakeholders.
• Lead and develop others while driving accountability and continuous improvement.

Also want to make sure you have

• A bachelor's degree in a related field and leadership experience within customer service, product support, or technical service.
• Experience resolving complex product or service issues in a manufacturing, building products, or similar environment.
• A proven ability to lead cross-functional initiatives and drive results through collaboration and process improvement.

We invite you to See Yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone's contribution to Marvin's success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.

Compensation
$89,000.00 - $110,000.00
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