Bike Security Officer

Job Description

Job Description

Job Title: Bike Security Officer

Department: Security

Reports to:  Security Manager

Status: Full-Time, Non-Exempt

Shift Assignment:  Overnight Shift: 11:30 PM - 8:00 AM

Hourly Rate: $21.14 

The Bike Security Officer is responsible for protecting The Smith Center (TSC) property from theft or damage or persons from hazards or interference, conducting periodic tours to check for irregularities inspecting protection devices and fire control equipment, preserving order, and enforcing regulations on personnel, visitors, and premises. This position demonstrates outstanding customer service to ensure that all internal and external guests will experience a very safe, secure, and friendly environment. 

Essential Duties and Responsibilities  

• This position requires the ability to ride a bike for extended periods of time year-round.
• Controls access to the facility; assists visitors with a legitimate need to gain entry to the facility; screens visitors and employees in an efficient manner to expedite their admittance to the facility.
• Provides an atmosphere in which all team members and visitors know that the TSC responds to and cares about their needs; provides a courteous, respectful, and pleasant interaction with each employee and visitor as perceived from their point of view; presents a good image of TSC and its security department.
• Communicates in a manner that is open, honest, and responsive in all situations; to the extent authorized, provides information regarding the facility and surrounding area as requested by visitors.
• Monitors entrances and exits; prevents unapproved or unlawful entry; controls entrances, the movement of people and vehicles, and parking; operates a gate and examines vehicle contents; monitors remote entrances using closed circuit television; operates remote access devices; calmly while directing persons who cause a disturbance to leave the property. 
• Patrols assigned site on foot or a bicycle; checks for unsafe conditions, hazards, unlocked doors, safety and security violations, blocked ingress and egress, mechanical problems, and unauthorized persons; inspects buildings and grounds using appropriate equipment and protective gear. 
• Prepares logs or reports as required for the assigned post; writes or types reports or enters information in a computer using standard grammar; inspects security control logs as required.
• Observe and report incidents or suspicious activity to company management, life/safety personnel, or public safety authorities as appropriate for the circumstances and/or as required by the post.
• Responds to emergencies in an orderly and timely manner utilizing proper training and following all SOPs.
• Drives a motor vehicle as required to respond to incidents or emergencies, including transporting equipment, conducting perimeter checks, supporting other operational needs, and adhering to traffic laws and safety regulations at all times.
• Maintain regular, reliable, and punctual attendance.
• Perform other duties as assigned in alignment with the scope and responsibilities of the role.

Required Education and Experience

• High School Diploma or G.E.D.
• Two (2) or more years of experience in law enforcement, security, EMT, or the hospitality industry

Required Skills & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities necessary to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Successful completion of a required background check and pre-employment drug screening, as this position has been identified as a safety and security-sensitive position, directly impacting the safety of others. 
• Ability to read, write, and communicate effectively in English is required; other languages such as Spanish would be beneficial but not required.
• Ability to operate independently, prioritize workload, and manage projects to a successful conclusion.
• Ability to function effectively and efficiently in a fast-paced environment.
• Ability to protect and maintain a broad scope of confidential and proprietary information.
• Ability to perform a wide variety of complex administrative procedures and practices.
• Required to use diplomacy and judgment in dealing with others at different levels both internally and externally at all times
• Demonstrated ability to tactfully handle stressful situations, negotiate and resolve conflicts, maintain confidentiality, and respect and observe organizational protocol
• Proven ability to multi-task and successfully adapt to changes in policies, procedures, and processes 
• Professional in appearance and demeanor
• Outstanding judgment, sensitivity, and a high level of discretion
• Availability to work varied shifts, including evenings, weekends, and holidays as determined by operational needs.
• Must be 21 years of age.
• Must be legally authorized to work in the United States.

Technical Skills

• Proficient in Microsoft Office Suite software, including Office 365 

Physical Job Requirements

The physical requirements and work environment characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to regularly lift, move, carry, push, and pull 40 pounds or more.
• Ability to stand, walk, or patrol for extended periods, including on uneven surfaces or stairs, as required for property surveillance and incident response.
• This position will require sitting for long periods, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing. 
• Ability to occasionally reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces. 
• Ability to physically stand, walk, and climb stairs on a consistent basis.
• Specific vision abilities required by this job include close vision and peripheral vision.
• This position could be exposed to loud noises and frequent phone conversations, and requires average to above average visual acuity and hearing.
• Possess sufficient hearing ability to receive, interpret, and respond to radio communications, verbal communication, auditory signals, and environmental sounds in both routine and emergencies.
• Ability to wear and operate a two-way radio for extended periods, actively monitor radio traffic, and respond promptly and physically to calls for service across the property or assigned areas.
• A candidate must have the physical and mental capacity to effectively perform all essential functions described. 
• Ability to operate and navigate bicycles, motorized carts, or other mobility devices safely and efficiently to patrol the property, respond to incidents, and ensure swift mobility across all areas.
• Ability to complete foot patrol, walking the property periodically indoors and outdoors.
• Ability to withstand inclement weather and temperature conditions, including extreme heat or cold, as part of regular patrols and emergency responses.
• Ability to operate a computer, computer keyboard, and mouse, and handle other office equipment
• This position has been identified as affecting public safety. Persons offered employment in this class must submit to a pre-employment screening for controlled substances.

Certificates, Licenses, Registrations

Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment.

• Valid driver's license with an acceptable driving record required.
• Must meet and maintain The Smith Center's motor vehicle driving standards and remain eligible to operate organization-owned, leased, or rented vehicles in accordance with the organization's motor vehicle insurance policy requirements.
• Demonstrated commitment to safe driving practices and compliance with all applicable traffic laws, organizational vehicle policies, and safety procedures.
• Must promptly notify The Smith Center of any changes to driving status, including license suspension, revocation, restrictions, or motor vehicle violations that may affect driving eligibility.
• Valid TAM Card (Alcohol Awareness Certification) from state-approved provider is required and must be maintained as a condition of employment. 
• Valid First Aid/CPR/AED Certification from a nationally recognized provider is required and must be maintained as a condition of employment.
• Must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements for Security Officers.

Certification Training Provided

• Armament Systems & Procedures, Defensive Tactics Training. (Handcuffing, Baton (ASP), Tactical Flashlight Usage)
• Sabre O/C Spray Certification
• Taser Certification
• Bike Certification Training 

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Pay Transparency

To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state laws or regulations that require employers to provide wage or salary range information to job applicants and employees. The hourly rate for this full-time and non-exempt position is $21.14 plus benefits, including insurance plans as applicable. 

With a career at The Smith Center for the Performing Arts, you really benefit! We offer:

• Creative and collaborative work culture
• Competitive compensation
• Comprehensive health, dental, and vision insurance plans 
• Employee Assistance Program- including counseling, wellness programs, and financial support services.
• Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars.
• Generous Paid Time Off Plan
• Paid Holidays and Personal Holiday Time 
• 401(k) retirement savings plan eligibility on your start date with employer match
• Employer-paid disability insurance coverage
• Supplemental benefits offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts.
• Safe and paid parking on-site
• Training and career growth opportunities
• Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events.
• Discounts on Starbucks products and merchandise 

Limitations and Acknowledgments

The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request.

Equal Opportunity Employer Statement

The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer and provides equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, citizenship, genetic information, disability, protected veteran status, age, or any other legally protected characteristic.

This policy applies to all aspects of employment, including recruitment, hiring, transfers, promotions, termination, layoffs, leaves of absence, compensation, benefits, training opportunities, internships, and all other terms and conditions of employment .