Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Commission based on performance
• Competitive hourly rate
• Simple IRA matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY:
Our agency has been serving the Kingston community since 2022 and continues to grow. We’re building a team of motivated professionals who work together, support one another, and take pride in providing a great experience for our customers.

We offer a friendly, down-to-earth office environment where communication, teamwork, and personal growth are encouraged. Team members have the opportunity to learn the insurance and financial services industry, earn professional licenses, develop new skills, and take on greater responsibility as they grow.

Benefits include paid time off, Simple IRA matching, licensing reimbursement, and performance-based incentives. We also celebrate team accomplishments through sales promotions, team lunches, and other office events throughout the year.

Our office is in-person, collaborative, and fast-paced . We’re looking for people who are dependable, personable, willing to learn, and comfortable contributing to a team.

If you’re looking for more than just your next job and want an opportunity to build a career, develop professionally, and grow with an expanding agency, we’d like to hear from you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Alex Sette - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Customer service and communication skills.
• Organizational skills and attention to detail.
• Ability to obtain Property and Casualty and Life/Health insurance licenses.
• Previous experience in insurance or a related field is a plus.
• Bilingual - Spanish is a plus.

As an Agent Team Member, you will receive...

• Life Insurance Benefits
• Hourly pay plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Retirement Benefit
• Growth potential/Opportunity for advancement within my agency

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.