Communications Supervisor

The City of Gunnison is an Equal Opportunity Employer. The City is dedicated to the principles of equal employment and prohibits unlawful discrimination on the basis of age over 40, race, sex, color, religion, national origin, disability, military status, sexual orientation, gender identity, genetic information, or any other applicable status protected by law. Description Take the next step in your public safety career as a Communications Supervisor with the Gunnison Hinsdale Combined Emergency Telephone Service Authority. In this leadership role at the Gunnison Regional Communications Center you will work side by side with Emergency Communications Specialists handling 9-1-1 and non‑emergency calls while guiding your team through fast‑paced, high‑stakes situations. You will help ensure calls are answered quickly, responders are dispatched effectively, and daily operations run smoothly with professionalism and precision. We are seeking an experienced communicator and confident leader who thrives under pressure and is passionate about serving the community. You will oversee scheduling, training, and quality assurance, support staff development, and play a key role in maintaining high standards across the center. Responsibilities Supervise and direct day‑to‑day dispatch operations and activities, ensuring compliance with established guidelines, procedures, and policies. Manage the center’s daily scheduling, including unscheduled leave time, updating scheduling software, and ensuring minimum staffing. Participate in receipt, evaluation, and response to 9-1-1 emergencies and non‑emergency calls, including complex calls, and conduct quality assurance reviews. Direct use of computerized mapping systems and other resources to verify caller locations and dispatch law enforcement, fire, ambulance or other service providers. Assist the Operations and Technical Manager in supervising the Communications Training program, including training new hires, overseeing CTO activities and updating the training manual. Complete evidence recordings and disseminate to law enforcement agencies within required timeframes. Assist with updating department social media and press releases. Track and review staff work activities, evaluate performance, and provide direction and training on policies and procedures. Monitor telephones and radio, ensuring calls and messages are handled per policies, and verify CAD database entries for accuracy. Conduct QA audits, performance appraisals, and employee log reviews, providing performance feedback. Handle compliments and complaints from user agencies and citizens per complaint policy. Recommend revisions to operational procedures and policies and submit to manager for review. Maintain department integrity, ensure compliance with rules, and preserve public trust. Demonstrate courteous behavior when interacting with citizens, visitors, and user agencies. Maintain reliable attendance and be available to assist with dispatch issues and staffing changes. Document and alert managers to significant incidents, policy or procedural issues, or personnel concerns. Other Duties Other duties as assigned by the Executive Director or the Operations/Technical Manager. Qualifications High school diploma or equivalent. Minimum of three years’ public safety communications experience. Communications Training Officer (CTO) certification. Working knowledge of law enforcement, fire, and EMS procedures. Knowledge of computer systems and their application to public safety communications. Strong written and oral communication skills. Professional attitude and ability to represent the department. Effective prioritization and delegation skills. Willingness to attend supervisory training within one year of hire. Background investigation clearance and clean criminal record (no serious misdemeanors or felonies). Fingerprint verification and compliance with CJIS security policy; no felony convictions. Proficiency in computer keyboarding and CAD system operations. Ability to manage large workload, multi‑task, and handle stressful situations. Ability to supervise and evaluate staff. Problem‑solving and analytical skills. Leadership and guidance capabilities. English language comprehension for oral and written communication. Working Conditions The majority of duties are performed indoors, with exposure to office‑related hazards, noise, and other electrical hazards. Physical Requirements Remain at dispatch console for extended periods, seated or standing. Communicate effectively by telephone, radio, and other auditory signals. Use computers for prolonged periods and read visual information on monitors. Distinguish color status on CAD screens. Walk, reach, and use hands or arms as necessary. Maintain close vision and adjust focus when needed. Benefits 75% covered by the City for medical, dental, and vision premiums for the employee and dependents. 100% covered preventive medical costs. City pays $25,000 for life insurance with options for supplemental coverage. 5% of gross wages in a retirement plan. Three weeks of vacation accrual per year, increasing with years of service. Thirteen paid holidays. Twelve days of sick leave per year. Free membership to the City of Gunnison Community Center. Optional supplemental insurance (disability, whole life, term life, cancer, accident, critical illness). Differential pay for employees working on holidays or standby. Transitional housing may be available on an as‑needed basis. #J-18808-Ljbffr City of Santa Fe Springs