HVAC Service Technician I (NW Indiana Territory)

Job Description

Job Description

Who We Are 

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 48 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live.  We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day. 

At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company. 

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary 

The HVAC Service Technician I (NW Indiana) is responsible for completing a variety of tasks associated with quality repair and maintenance of residential HVAC equipment.  The HVAC Service Technician will receive routed work from dispatch, will respond to service calls in a timely manner and perform work to the company’s quality expectations.  This individual will be expected to participate in the rotating on-call schedule and accept off shift work during peak workload when needed.  All technicians will promote warranty products to American Water customers.  This role requires the use of a valid driver’s license to drive a company vehicle and must be refrigerant certified.  This individual will be responsible to work and drive safely at all times.

**While the position requires monthly visits at our headquarters in Naperville, this role is field based in Northwest Indiana and requires regular travel to customer home locations. 

Job Duties/Responsibilities

• Understands and comply with all safety policies including calibrating gas Sensit tool every month.

• Responsible for reclaiming refrigerant for clean and check technicians in his/her territory during the air conditioning season.

• Able to complete most repairs to furnaces, condensers, humidifiers and accessories with no assistance.

• Able to complete minor repairs on Hydronic systems including maintenance, pump repair or replacement, zone valve repairs, air purging, standard heat exchangers, evaporator coils and seasonal start-up of the system.

• Mastered all electrical wiring of furnaces, condensers and thermostats.  This includes high and low voltage wiring.

• Thoroughly understands and complies with the inventory policies and procedures.  Accountable for use of inventory involving his/her work.

• Able to complete all tasks sent to him/her via FSA app including billing customers correctly, ordering parts and materials needed for job completion and handling paperwork properly, timely and legibly.

• Must be able to cycle count inventory upon procurement’s request.

• Ability to utilize a variety of analytical techniques to solve problems.

We’re Excited if this is You!

Experience and Qualifications of the Role  

• HVAC certification or vocational/skill training experience in HVAC in lieu of certification. 
• Minimum 3 years of HVAC experience preferred. 

Computer Skills Needed to Perform the Job 

• Proficiency in Microsoft and Google Suites (Outlook, Excel, Word, Teams). 
• iPad use.

Education  

• High School diploma, GED, or equivalent work experience required.

Certificates, Licenses, Registrations 

• PA Certification Type 1 and 2 or Universal required, OR equivalent vocational skill/training experience.

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total well-being.  The base pay range for this position is $22.34 - $35.51 hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.   

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits! 

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies

Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. 

Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. 

Communicates Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.

Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.  

Approachability - Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it. 

Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.