Wellness Specialist DT

Wellness Specialist

The Wellness Specialist assists in the planning and development of a wide variety of health/fitness related programs. Additionally, this position interacts to a great extent on a one-on-one basis with members.

Essential duties and responsibilities include:

• Utilize American College of Sports Medicine (ACSM) guidelines to develop safe and effective personal exercise programs based on client's current and past health conditions and health goals.
• Provide individualized exercise programming, program progression and monitoring during exercise of physical therapy graduates, cardiac rehab graduates, concierge medicine members and other special populations.
• Utilize ACSM guidelines to administer fitness testing services to include sub-maximal and maximal graded exercise tests as well as strength, flexibility and body composition tests.
• Provide one-on-one instruction on proper use of exercise equipment for optimal benefits based on health status and goals.
• Provide excellent customer service to all Center members and guests according to NCH core values.
• Assists Program Coordinators in planning and presenting appropriate fitness/wellness programs to NCH employees and Center members/guests.
• Markets Center programs internally and externally to drive attendance and achieve revenue goals.
• Supervises member/guest activities on fitness floor to support safety.
• Attains and maintains a thorough working knowledge of each piece of exercise equipment and communicates safe usage to Center members/guests.
• Conducts fitness equipment orientations for new and existing members.
• Shares ideas about general Center functions in a positive and supportive manner.
• Accepts personal responsibility for professional growth and development.
• Understands and enforces Center policies and procedures with members/guests using excellent customer service skills.
• Regularly cleans and organizes fitness equipment and workout areas to ensure a safe and healthy environment for Center members/guests.
• Understands and utilizes chain-of-command problem solving techniques.
• Strives to be flexible, as the need arises, to cover alternate work hours in all areas of the Center.
• Demonstrates willingness to cross-train to assist with front desk operations.
• Identifies, addresses and resolves member/guest problems or complaints.
• Maintains a current knowledge of industry developments and new programs and proposes additions, as appropriate to best serve our clientele.
• Maintains knowledge of Center programs and services and assists with the marketing and communication to Center members, guests, NCH employees and the community.
• Actively assists and supports departmental activities to ensure that operational and salary expenses are equal to or less than approved budget.
• Understands the principles and concepts of Performance Improvement. Looks for opportunities and solutions for process improvements and seeks to improve job skills.
• Other areas as assigned.

This position may be responsible for being the Pool Operator when assigned. See Pool Operator Job Description for essential responsibilities, education, experience, and requirements.

Education, experience and qualifications include:

• Minimum of a Bachelor's degree in Exercise Science, Health Promotion, or a related health and fitness field required.
• CPR, AED certification required upon hire. Within 90 days must complete CPR, AED, and First Aid through American Heart Association or American Red Cross.
• Minimum of one year experience in a wellness/fitness setting preferred.
• Nationally recognized certification (ACSM, NSCA, etc.) strongly preferred.
• 6 months fitness testing experience preferred.
• Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows.