Turquoise Place Front Desk Agent

Front Desk Agent

Front Desk Agents are responsible for creating the first impression of world class service for our guests. Responsibilities include checking guests in/out, assisting guests with resort information and inquiries and ensuring overall customer satisfaction while providing prompt and courteous customer service to all guests.

• Prepare arrival information to include key packets, etc.
• Check guests in/out and share resort and local information.
• Assist guests with issues and problem resolution.
• Answer calls and assist guests with reservation inquiries and questions.
• Perform other duties as assigned.

Required Skills:

• Excellent written and verbal communication.
• Must have above average computer skills with Microsoft Office programs knowledge and the ability to learn property-specific systems.
• Must be self-motivated with ability to in a team environment
• Must have excellent guest service and problem resolution skills.
• Prior Front Desk experience a plus!

Physical Requirements:

• Must be able to stand/walk for entire shift
• Must be able to bend, kneel, and stoop
• Must be able to move/lift up to 25 lbs.

Compensation: $15.00 per hour

At Spectrum Resorts, we believe in teamwork, family, and supporting each other. It's just who we are.

Is this who YOU are? If so, we may have a place for you at our family of resorts, The Beach Club Resort & Spa in Gulf Shores and Turquoise Place in Orange Beach.

Spectrum Resorts is home to team members who want to make a difference in the lives of their work family and the families we host each year. Together, we're redefining the beach vacation into a time when families can truly rest, relax, and reconnect with their loved ones. We're doing all this while innovating in the industry, nurturing career goals, and celebrating each other's successes.