Technical Program Manager

The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering, AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance and data management. It employs a ground‑breaking focus with development responsibilities for customer‑facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. Our team includes the US Consumer Services Cross Platform Delivery Team’s Strategic initiatives, which is the strategic technology capability responsible for planning and delivering technical products to market at scale, across platforms, delivery teams and external partners. The Technical Program Manager will help us to move faster by identifying, driving and owning USCS and EDD Tech strategic initiatives that will accelerate our success. We are seeking an innovative individual with an enthusiastic, hard‑working, technology mindset who can work well with a team developing solutions to drive engagement and dedication within our existing cardmember base and attract new customers to the brand. The role will collaborate closely with business partners, Project Managers, Technical Engineers, and Leadership, to ensure completeness and efficiency of solutions while ensuring alignment to standards. Focus areas will include Be the "go getter" for USCS and EDD Tech, working with stakeholders across Technology to drive strategic programs Navigate across the business to build strong working relationships with the team, business partners and senior leaders to improve collaboration, solve problems, identify, and remove roadblocks and create solutions to deliver results. Lead Tech discussions on project plans to ensure alignments across teams Collaborate with leadership and internal partners to evaluate and develop insights on opportunities that influence the strategic direction of projects. Lead critical governance discussions and deliver program communication and training strategies. Work across the program and partners to drive resolution of program and project level risk and issues. Negotiate and influence cross‑functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the execution of the plan. Anticipate program risks and issues and ensure that appropriate mitigation planning is in place to avoid compromising delivery. Ensure the continued development of marketing technology strategy documents. Collaborate with the cross‑platform‑development teams on large programs. Own or provide key inputs into measurement and tracking of key goals, metrics, and executive level reporting. Qualifications Ability to collaborate across teams and build and leverage strong working relationships and bring different opinions to consensus. Experience managing multiple simultaneous initiatives, priorities, and teams. Experience in clarifying objectives, dealing with ambiguity/under‑defined problems, advocating for simplification, and influencing teams. Excellent oral and written interpersonal skills with demonstrated experience engaging and influencing cross‑functional stakeholders and senior leaders. Demonstrated knowledge of project management process, project management software tools, templates, and management techniques. Pro‑active collaboration with ability to build trust through transparency of information and delivering on commitment. Proven ability to manage change in a dynamic environment and influence others without direct authority. Consistently question assumptions, challenge the status quo, and strive for improvement. Never settle for being "good enough". Knowledge of Customer Marketing technology ecosystem and related programs is preferred. #J-18808-Ljbffr