Implementation Manager - Moveworks

Implementation Manager – Moveworks The Implementation Manager oversees the on‑time, on‑budget delivery of the Moveworks platform to meet the customer's desired results. They complete projects following leading practice methodology, collaborate with the customer project team and partners, ensure governance, and manage stakeholders, risks, issues and deviations. Responsibilities Lead customers through the initial implementation of Moveworks and new product offerings, often in collaboration with a services partner. Manage engagement governance, timeline, scope, risk, change management, resourcing, and reporting. Help customers identify, map, build, and launch agentic workflows that drive business value. Provide change‑management best practices to ensure successful adoption and organizational readiness. Work with Sales, partners, and customers to understand the engagement, including challenges, issues, and value being delivered. Understand customer goals and align deliverables accordingly. Serve as the single point of contact to encourage collaboration and customer agreement on proposed solutions. Mentor team members and partners to achieve engagement deliverables and promote the customer's desired results. Identify gaps between actuals and the plan of record, propose solutions and drive resolutions. Partner with the Product organization, sharing field insights in product design and development cycles. Collaborate with Customer Success Managers to ensure a seamless transition to post‑launch engagement and support. Qualifications 4+ years of progressive experience leading software implementations (SaaS preferred) with enterprise customers; or equivalent education/experience. Project management experience including scope control, budgeting, estimating, and resource management. Experience in leveraging or critically evaluating how AI can be integrated into work processes, decision‑making, or problem‑solving. Ability to creatively propose technical solutions to challenging problems and communicate technical concepts clearly and efficiently. Process‑focused with strong problem‑solving ability—always searching for a smarter, better way to achieve a goal. Experience building strong internal and external relationships, including with senior‑level executives. Creativity with comfort running projects independently. Experience driving complex issues through analysis and resolution. Experience working collaboratively across cross‑functional teams. Diplomatic, tactful, and poised under pressure. Bachelor's degree. Ability to travel up to 25% of the time. Compensation and Benefits Base pay: $116,400 – $192,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings incentive compensation structure. The base pay shown is a guideline; individual total compensation will vary based on qualifications, skill level, competencies, and work location. Benefits include health plans, flexible spending accounts, 401(k) with match, ESPP, matching donations, flexible time away plan and family leave programs. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees based on the nature of their work and work location. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact View email address on click.appcast.io for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations, ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent on obtaining any required export license or other approval. #J-18808-Ljbffr ServiceNow, Inc.