Supervisor Document Administration (On-site)

Supervisor Document Administration

The Supervisor Document Administration is responsible for assisting the Manager Document Administration with daily oversight and management of the respective departmental sub-team(s) Assignments, Lien Release, Collateral (Active or Liquidated), File Center, MERS, Transaction Management, Land Transactions, Assumptions, etc.

Direct reports include:

• Team Lead - Document Administration Title
• Team Lead - Document Administration Collateral
• Document Administration - Title Specialist II, III
• Document Administration - Collateral Specialist II, III
• Document Administration Specialist I
• Document Administration - Support Specialist I

Principal duties include:

• Providing leadership, support, and guidance to the team members of the assigned functional area.
• Organizing workflow and ensuring that employees understand their assigned duties and/or delegated tasks.
• Ensuring all employees receive appropriate functional area training and education, including ongoing compliance training.
• Receiving complaints/escalations from borrowers, clients, and other external customers. Taking ownership of all issues and following through to resolution.
• Setting goals for employee performance and deadlines that are in alignment with departmental and organizational goals. Monitoring employee productivity and performance. Providing constructive feedback and coaching.
• Conducting regular performance reviews of vendors and custodians within assigned functional area(s), to ensure compliance with any/all service level agreements (SLAs).
• Ensuring accurate and timely delivery of reporting from the respective functional area internal, client, vendor, custodial, etc.
• Ensuring accurate and timely communication of information received from upper management to employees and vice versa.
• Assisting Manager Document Administration with regular updates to the Document Administration SharePoint site, along with corresponding Job Aids and Workflows, etc.
• Assisting Manager Document Administration with regular updates to all published policies and procedures to ensure that they remain current and receive, at a minimum, annual updates.
• Performing related duties as assigned by management.

Education and experience required:

• High school diploma or equivalent, required.
• Associates or bachelor's degree preferred.
• 6+ years' experience in Document Administration in Mortgage Servicing or similar field.
• Prior year performance evaluation of 3.5 or better. (Internal candidates only)
• Direct Supervisor recommendation. (Internal candidates only)

Knowledge, skills, and abilities required:

• Intermediate to advanced knowledge of all Document Administration functions.
• Proven experience as a supervisor or other relevant leadership role.
• General mortgage servicing and mortgage document knowledge.
• General resource and pipeline management skills.
• Ability to handle confidential material in a professional, ethical manner.
• Strong borrower-facing communication skills.
• Superior interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.
• Superior professional communication skills written & verbal.
• Superior time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion.
• Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards.
• Ability to maintain a consistent teamwork mentality.
• Ability to learn and execute multiple job functions.
• Advanced knowledge of MS Office: Word, Excel & Outlook Ability to merge, summarize and present data using excel functions such as pivot tables and formulas.
• Research & analytical skills to comprehend applicable state laws.
• Superior written and verbal communication and follow up skills as well as a strong sense of accountability. Technical writing experience helpful.
• Ability to multi-task and well organized.
• Entry level SQL skills preferred.