Sr. UX Designer, Transaction Success, Prime Video

The best entertainment in the world deserves the best design. Prime Video is re-inventing how customers connect with their favorite shows, teams, and stories by combining high-quality live streaming, immersive interactive features, and exclusive access to some of the world's most loved movies, TV series, and live sports. All from a single service, available on web, mobile, and TV in 240+ countries and territories around the world. And we're just getting started.The Prime Video Experience Design team is looking for a customer-obsessed Sr. UX Designer to join our Growth team. Your focus? Defining, articulating, and championing the future of how customers rent, buy, and subscribe to the content that moves them. We strive to provide customers with the right offer and payment option at the right moment — whether that's to cheer on their favorite team all season long, settle in for a hassle-free family movie night, or easily dive into the latest binge-worthy show.The ideal candidate designs with clarity and empathy, inspires the people around them, and has a genuine passion for solving problems at global scale. You excel through innovation, creativity, and attention to detail. You believe design is more than how something looks, it's how it feels and functions. You love a good design debate and thrive on iterating based on real customer feedback.This is a hands-on role for someone who establishes vision and strategy, scales their impact through proactive cross-functional collaboration, and raises the bar for design quality across the team. You'll build strong relationships with design peers and partner closely with Product, Engineering, and Business counterparts to launch experiences that help customers around the world to get the most value and delight from their entertainment budget.You would be perfect for this role if: * Portfolio depth: You have a portfolio of launched work that demonstrates measurable impact and a strong command of user-centered design principles.*Holistic journeys:* You design for the customer's lifecycle, connecting in-app moments with off app communication channels to create experiences that engage at every touchpoint.* Improvement instincts: You thrive on finding big and small ways to make the customer experience better — and you never stop looking.* Communication craft: You communicate design concepts clearly and persuasively across audiences and disciplines, whether in person or remote.* Collaborative spirit: You work well in multi-disciplinary environments where everyone has a seat at the table and shared ownership of customer outcomes.* Comfort with ambiguity: You're a self-starter who can wear many hats and navigate uncertainty with confidence.Key job responsibilities* Thought leadership: Lead strategic design direction across high-impact initiatives in the Prime Video acquisition space, with a sharp focus on simplifying how customers access their favorite entertainment and live events.* Customer-centered innovation: Analyze customer problems, define gaps across the customer lifecycle, design delightful and impactful solutions, and measure the success of your UX innovations.* Hands-on execution: Rapidly generate concepts, flows, mock-ups, prototypes, and vision artifacts that help teams see the path forward and drive critical decisions — balancing speed with craft.* Collaboration: Work iteratively with a cross-disciplinary team (business, product, engineering, research) using lean and agile methodologies to explore, test, and ship.* Influence: Present and defend design recommendations to peers, partners, and stakeholders with clarity and conviction.* Systems design: Partner with technology teams to build scalable solutions without compromising core experience principles.* Design evolution: Help shape how design operates in an AI-accelerated, rapid-prototyping environment.A day in the lifeYou'll start by digging into a complex customer problem, maybe prompting early concepts for a new channel partnership, or pressure-testing a prototype that needs to land across the largest (TVs) and smallest (mobile) devices. By mid-morning, you're in a design crit with your UX peers, sharpening ideas through constructive feedback. After lunch, you're jumping into a working session with Product and Engineering to align on what ships next — and what ships right.Some days you're deep in Figma and AI tools. Some days you're presenting a vision to senior leadership. Every day, you're making entertainment better for customers around the world.About the teamYou’ll join a fun, supportive team of UX practitioners who help each other develop and thrive. You will have a mentor and a manager that care about you, your career, and your skills development and be expected to do the same for your team. You will have autonomy and ownership while contributing to the supportive culture on the team. We gather often to collaborate, ask questions, and grow together, so bring your unique skills and experience and be prepared to share, learn, and grow with us.Basic qualifications- 8+ years of design experience- Have an available online portfolio- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar- Experience in delivering design solutions for projects of large scope and complexityPreferred qualification - Experience designing customer facing retail products- Experience in the entertainment industry- Proficiency integrating AI or automation into design workflows and practices- Experience in end to end transaction lifecycle, including outbound communicationsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .USA, CA, Culver City - 137,800.00 - 186,400.00 USD annuallyUSA, CA, San Francisco - 156,400.00 - 211,600.00 USD annuallyUSA, WA, SEATTLE - 137,800.00 - 186,400.00 USD annually