Workplace Experience Program Manager - Meetings & Events

Workplace Experience Program Manager – Meeting & EventsJLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Job SummaryThe Workplace Experience Program Manager – Meeting & Events leads the team responsible for coordinating and executing executive meetings and events across the client's portfolio, overseeing seamless on-site conference operations from planning through delivery. Reporting on client relationships and leading a team of event coordinators and set-up technicians, the Manager translates the client's meeting and event strategy into flawless execution, delivering high-touch, memorable experiences that exceed expectations. This client-facing role demands exceptional customer service, communication, and leadership skills, along with the attention to detail and sound judgment needed to manage complex, fast-moving priorities in support of senior executives.Key ResponsibilitiesTeam Leadership and DevelopmentDirectly supervise and develop a team of event coordinators and event technicians, including hiring, scheduling, coaching, and performance managementAssign staff to events based on complexity, executive sensitivity, and site requirementsBuild cross-training and coverage plans to ensure team capacity during high-volume or peak periodsFacilitate onboarding and ongoing training programs, including customer experience standards for new and existing team membersClient Relationship ManagementBuild and maintain strong relationships with the client's business units to understand their goals, priorities, and expectations for the meeting and events programServe as the primary point of contact and central authority among internal stakeholders, outside vendors, and site managementCollect and integrate feedback from business line stakeholders and event attendees into ongoing service improvementStrategy Execution and OperationsTranslate the client's established meeting and event strategy into detailed operational plans, timelines, and staffing assignmentsMaintain full accountability for the flawless execution of executive-level meetings and events, including AV and conference technology coordination, space and resource booking, catering logistics, and vendor coordinationDevelop contingency and risk mitigation plans for executive events, including confidentiality protocols and backup procedures for VIP attendeesPerformance and Continuous ImprovementEstablish achievable performance goals and key metrics aligned with client objectives to measure and enhance the meeting and events programMaintain awareness of meeting and event trends, technologies, and best practices, and propose improvements where appropriateKnowledge, Skills & AbilitiesRequiredBachelor's degree in hospitality management, business administration, or a related field, or equivalent combination of education and relevant work experience5 or more years of experience in corporate event management, conference services, or hospitality operationsPrior experience directly managing or supervising a teamProficiency with AV and conference technology, room and resource booking systems, and standard office productivity tools (e.g., Microsoft Office or Teams)Strong written and verbal communication skills, with demonstrated ability to interface directly with senior executives and client stakeholdersExperience supporting executive-level or VIP events, including protocol and confidentiality requirementsPreferredCertified Meeting Professional (CMP) designation or equivalent industry certificationExperience working within an outsourced or third-party facilities/workplace experience environmentThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Expected compensation for this position:120,000.00 – 145,000.00 USD per yearFinal compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –San Francisco, CAPersonalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.