Field Performance Manager - Charlotte, NC

Field Performance Manager - Charlotte, NC About OpenWorks OpenWorks is a national facilities services company with over 40 years of experience supporting multi-location businesses across the country. We’ve been recognized year over year on the Inc. 5000 and Franchise 500 lists as one of the fastest-growing organizations. At OpenWorks, we’re committed to continuous improvement, empowering our people, and delivering exceptional service to our customers through strong partnerships and innovative solutions. About the Role OpenWorks is seeking a proactive and results-driven Field Performance Manager to drive franchise success through account growth, retention, and operational excellence. In this role, you’ll serve as a trusted partner to franchisees, ensuring customer satisfaction, delivering impactful training, and implementing performance strategies that exceed scorecard requirements. You’ll be the cornerstone of franchise support – building relationships, solving problems, and helping our partners thrive. What You'll Do Foster account growth and retention by ensuring exceptional service delivery and proactive issue resolution Conduct training and development programs to help franchisees meet and exceed operational and quality standards Oversee customer and franchisee satisfaction, developing and implementing improvement initiatives when needed Conduct audits, quality assurance visits, and provide tactical support to drive operational excellence What You Bring 5+ years of experience in the janitorial or facility services industry (particularly within a franchise model) Bachelor’s degree in business, management, or related field; or equivalent combination of education and experience Proven ability to build and maintain strong relationships with a diverse range of stakeholders Strong skills in CRM tools and MS Office Suite; excellent organizational and problem-solving abilities A team player who is detail-oriented, solution-focused, and demonstrates integrity and assertiveness Willingness to travel 60–75% within the assigned market Why OpenWorks? Be part of a company that values teamwork, innovation, and continuous improvement Contribute to projects and initiatives that directly shape our company's success Collaborate with diverse teams and stakeholders across the organization Competitive compensation, benefits, and the opportunity to grow your career in a forward-thinking and inclusive Environment Ready to Make an Impact Where It Matters Most? #J-18808-Ljbffr Openworksweb