Manager of Community Outreach and Partnership

Job Description

Job Description

Reports To: Chief Operating Officer 
FLSA Status: Exempt 
Location: On-Site  
Schedule: 9am to 5pm 

Position Summary 

The Manager of Community Outreach and Partnership oversees the recruitment, onboarding, training, scheduling, and supervision of volunteers supporting Advance Pathways adult homeless shelter and Day Center. This role ensures volunteers are prepared, supported, and aligned with organizational policies while maintaining safety, professionalism, and a positive experience. Serving as the primary liaison for volunteers, the coordinator works closely with program and operations staff to meet service needs. This is a non-clinical role focused exclusively on volunteer coordination and program support, with no direct client services, clinical work, or case management responsibilities. 

Primary Responsibilities 

Volunteer Recruitment and Outreach 

• Recruit volunteers through community outreach, partnerships, and events 

• Maintain relationships with volunteer groups, community organizations, and partners 

• Communicate volunteer opportunities, expectations, and requirements 

Onboarding and Training 

• Coordinate volunteer onboarding, including applications, background checks (as required), and orientation 

• Provide training on shelter policies, safety procedures, confidentiality, and professional conduct 

• Ensure volunteers understand role boundaries and appropriate interactions with guests 

Scheduling and Supervision 

• Schedule volunteers to meet program needs across shelter functions.  

• Confirm volunteer availability and manage schedule changes.  

• Provide daily supervision, guidance, and support to volunteers and Outreach Coordinators.  

• Address attendance issues, performance concerns, and policy violations.  

• Review and approve timecards. 

Program Coordination and Support 

• Match volunteers to appropriate tasks based on skills and program needs 

• Coordinate volunteer support for activities such as meal service, guest services, administrative support, and special events 

• Serve as a liaison between volunteers and shelter staff 

• Update and coordinate individual and group volunteer outreach and orientation sessions with the Development Director 

Documentation and Compliance 

• Maintain volunteer records, schedules, and service hour tracking  

• Ensure compliance with organizational policies and safety procedures  

• Track volunteer engagement and participation 

Collaboration and Communication 

• Partner with leadership and staff to assess volunteer needs  

• Communicate updates and expectations clearly to volunteers and staff  

• Participate in staff meetings and planning sessions as needed 

• Other duties as assigned 

Qualifications 

Required  

• High school diploma or equivalent 

• Minimum one (1) year experience coordinating volunteers, staff, or schedules 

• Strong organizational, communication, and time-management skills 

• Ability to work effectively with diverse individuals and groups 

• Basic computer skills for scheduling, communication, and recordkeeping 

• Ability to pass required background check 

Preferred  

• Experience working in shelters, nonprofit organizations, or human services 

• Experience recruiting and managing volunteers 

• Familiarity with trauma-informed environments and professional boundaries 

• Bilingual or culturally specific competencies 

The Successful Candidate:  

• Must comply with the company’s drug-free workplace policy, including lawful drug and     

alcohol testing requirements. 

• Displays alignment with the mission and values of Advance Pathways.  

• Demonstrates effective communication, time management skills, and the ability to meet deadlines.  

• Exhibits strong organizational and administrative abilities.  

• Has the ability to manage multiple priorities and schedules 

• Able to work independently with minimal supervision. 

Benefits 

• Salary dependent on experience, beginning at 68k annually  

• Paid time off: 3 weeks (15 days) annually  

• Sick leave accrues at 1 hour per 30 hours worked, up to 48 hours annually  

• 403(b) retirement savings plan with 3% employer match and vesting schedule  

• 10 paid holidays  

• Comprehensive medical, vision, and dental insurance coverage 

Benefits & Perks:
We offer a competitive benefits package designed to support our employees both personally and professionally, including:

• Paid Time Off (PTO): Starting at two (2) weeks per year
• Retirement: 403(b) Retirement Savings Plan with a 3% employer match, subject to a vesting schedule
• Holidays: Ten (10) paid holidays annually

Work Environment:
This is a start-up environment that values high standards of accountability, mutual respect, perseverance in the face of new and evolving challenges, flexibility, and a commitment to continuous improvement. We also believe a sense of humor and the ability to have fun while doing meaningful work are essential to our culture.

Disclaimers:
*Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.*

This job description is intended to describe the general nature and level of work being performed. It is not designed to be a comprehensive listing of all duties, responsibilities, or qualifications. Duties, responsibilities, and activities may change at any time, with or without notice.

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