Global Service Delivery Coordinator - Offnet Deployment

Coordinate, verify, and correct customer orders within service level agreements Collaborate with senior sales colleagues to process customer orders accurately and efficiently Assist with incubation of new products during early-phase introduction Support strategic accounts and maintain high-level customer relationships Work with advanced technical support teams to manage escalations and ensure resolutions meet service agreements Provide order support across various customer channels Oversee contract compliance, execute approvals, and ensure service validation with customers Navigate complex systems to build, track, and monitor multi-location customer orders Identify and implement process improvements Perform other assigned duties and responsibilities Requirements High School Diploma / GED 5–7 years of relevant work experience Experience with Excel is required Experience with Orion and Smartsheets is a plus Regular, consistent, and punctual attendance Ability to work nights and weekends Ability to work variable schedules and overtime as necessary Adaptability Collaboration Communication Core Competencies Demonstrates expertise in order coordination and customer relationship management, with a strong focus on process improvement and compliance. Proficient in utilizing tools like Excel, Orion, and Smartsheets to enhance operational efficiency. Highest-signal resume keywords Order Coordination Customer Relationship Management Process Improvement Excel Proficiency Contract Compliance ATS Optimization Keywords Hard Skills Order Processing Data Analysis Service Level Agreements Multi-Location Order Management Technical Support Collaboration Soft Skills Adaptability Collaboration Communication Certifications & Qualifications High School Diploma GED Industry Keywords Customer Orders Service Validation Escalation Management Strategic Accounts Process Execution Tools & Technologies Excel Orion Smartsheets #J-18808-Ljbffr Jobtailor