Principal Product Manager

Summary

The Principal Product Manager for Claims and Absence plays a critical role in shaping and delivering innovative solutions across core insurance and absence administration functions. This role works closely with clients, internal stakeholders, and cross-functional teams to ensure the Claims and Absence product meets evolving market needs and delivers exceptional value to insurers and employers.

This role will work closely with Sales and Account management in support of new business and upsell opportunities. 

Additionally, this role will work closely with clients through implementation and after to drive collaboration and understanding of the product vision. In addition, this role will work as a liaison between clients, prospects, and the internal product team to facilitate collaboration and prioritization of product requests and needs. 

The Principal Product Manager will also work closely with product operations, engineering, and product consulting teams to deliver comprehensive solutions. The role involves defining the product vision, understanding market challenges, and developing a roadmap to address them, as well as building and leading a team to execute the plan.

Responsibilities (Other duties may be assigned.)

• Evangelize the vision for the product suite. Work with the sales team, marketing communications, and executive leadership for customer relationship management, sales enablement, and marketing activities.
• Collaborate with clients and prospects on product requests and new market opportunities.
• Collaborate with product leadership to develop the long-term vision & roadmap for FINEOS Policy, Billing, and New Business and Underwriting, including Actuarial Rating.
• Effectively communicate across the organization regarding the value and strategy behind the Policy Administration, Billing, and Member Management product roadmap
• Evaluate opportunities and determine what gets built and delivered to customers. Make sure that what goes on the product backlog is worth building.
• Become an acknowledged expert on the customer by using both qualitative and quantitative learning to understand customers and how they use our products.
• Work with subject matter experts to understand and follow key trends in our market, competition, technology, and customer expectations and behaviors and understand the ecosystem and how our products fit.
• Use your deep understanding of our industry, our business, and the role our products play to deliver products that propel our strategic direction.
• Responsible for understanding key stakeholders and their constraints and deliver products consistent with them.

Education and Experience

• Bachelor’s degree in Business Administration or other related field (Preferred)
• 10+ years’ experience in the Employee Benefits industry, ideally within the Group Insurance domain for Group Life, Disability, Medical, Dental and Voluntary Benefits. Roles could span working for an Insurance Carrier, Broker, or Third-Party Administrator (TPA).
• Product management experience with high complexity enterprise SaaS solutions (ERP, CRM, ITSM, HRM, automation)
• Management experience leading teams of 3+ direct reports
• Experience leading Agile teams through the complete product management lifecycle, discovery to launch.
• Leadership experience with Mission-critical enterprise systems
• Experience working in Employee Benefits, specifically Group Life, Disability, Voluntary, and Dental products
• Experience creating, marketing, or supporting software products in the US Insurance industry

Knowledge, Skills and Abilities

• Extensive knowledge of the Employee Benefits industry, specifically Group Life, Disability, Voluntary, and Dental
• Proven abilities in Product strategy, roadmap planning, and portfolio development
• Effective presentation and communication skills
• Significant client facing experience, sales support, and negotiation abilities.
• Demonstratable presentation skills, effective communication, and product marketing abilities.
• Proficient knowledge of Agile and Scrum Methodologies
• Ability to perform market research and competitive analysis

Technical Skills

• Proficient in Microsoft Products
• Proficient in Admin Suite software

Language Skills

• Ability to speak the English language proficiently, both verbally and in writing.

Travel Requirements

This position requires up to 30% domestic travel and potential for 5-10% international.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Employee works primarily in a home office environment.
• The home office must be a well-defined work area, separate from normal domestic activity and complete with all essential technology including, but not limited to; separate phone, scanner, printer, computer, etc. as required in order to effectively perform their duties.

Work Requirements 

• Compliance with all relevant FINEOS Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems. 
• Travel and fieldwork, including international travel may be required. Therefore, employee must possess or be able to acquire a valid passport. 
• Must be legally eligible to work in the country in which you are hired.

Salary range - $150 - 200k 

FINEOS is an Equal Opportunity Employer. FINEOS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.