IT Operations Engineer I

At Hensel Phelps, we don’t just build projects—we build careers, communities, and a culture of excellence. As an employee-owned company, every person here plays a vital role in shaping our success and future. Guided by our core values of Ownership, Integrity, Builder mindset, Diversity, and Community, we combine cutting‑edge technology with hands‑on expertise to deliver landmark projects across the nation. When you join Hensel Phelps, you join a team that values your growth, empowers your ideas, and invests in your journey. Together, we create an environment where innovation thrives, safety is paramount, and every individual has the opportunity to make a lasting impact. Job Description The IT Operations Engineer I role is to support the stable operation of the operational region’s network and end user devices. This includes assisting in planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links. IT Operations Engineer I’s/ will also diagnose, resolve, and document all hardware, software, and network issues, and provide end user training and support where required. Key Responsibilities Collaborate with IT staff to create optimal network design topologies and configurations Assist in the development and implementation of policies for end user devices such as: desktop, laptop and mobile Respond to emergency network outages in accordance with business continuity and disaster recovery plans Prepare and ensure accuracy of documentation, procedures, manuals, and checklists, for network installations, including data, voice, and video systems Support development and implementation of networking projects and new technology initiatives Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts Evaluate and recommend for purchase networking hardware and software products Maintain up-to-date knowledge of networking contracts and supervise contract-based installations Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products Assist Tier 1 Service Desk to work with end users in escalation of IT issues in the IT ticketing system Maintain servers, , security solutions, and all network and hardware equipment Monitor and test network performance and provide network performance statistics and reports Receive and respond to incoming calls, SMS, and/or e-mails regarding network connectivity problems Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users Recommend and implement corrective hardware and/or software solutions, including off-site repair Maintain proper end user configuration, IT hardware inventory, licensing, and PC/end user onboarding and offboarding of all IT equipment including PC setup, troubleshooting, and security controls. Qualifications Hands‑on technical knowledge of network systems, protocols, and standards such as Ethernet, Token ring, LAN, WAN, frame relay, xDSL, TCP/IP, ATM, T1, 802.11x, and so on Working knowledge and experience with Microsoft Active Directory Services, Windows Server OS, Office 365, and VMware Some knowledge of network management and analysis tools and Cisco technologies like AMP, Umbrella, NAM, AnyConnect Experience working in a switched and routed environment Hardware, software, and network connection troubleshooting experience Knowledge of anti‑virus software, firewalls, intrusion detection systems, and other network security measures Knowledge of data privacy practices and data security Construction industry software knowledge in products such as, Autodesk‑BIM Modeling, scheduling tools Asta & Oracle P6, Bluebeam PDF, Onscreen Takeoff a plus Good working knowledge of Microsoft software including SharePoint, Azure, Exchange, Intune, Teams Telephony knowledge of Poly, Crestron, and AMX room AV systems a plus Strong written and oral communication skills Strong interpersonal skills Ability to conduct research into networking issues and products as required Ability to present ideas in user‑friendly language Self‑motivated and directed Keen attention to detail Analytical and problem‑solving abilities Ability to effectively prioritize and execute tasks in a high‑pressure environment Experience working in a team‑oriented, collaborative environment. Valid Drivers Licence Physical Requirements Light Work. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The individual in this position will periodically walk, kneel, sit, crouch, reach, stoop, read/see, speak, push, pull, lift, stand, and finger/type. The frequency of each action varies by workflow and office activity. Walking - The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, boxes, cabinets, etc. Constantly operates a computer and other office machinery, such as a calculator, copy machine, phone, computer, and computer printer. The person in this position frequently communicates with employees and external stakeholders regarding a variety of topics related to office administration. Constantly computes, analyzes, and conceptualizes mathematical calculations and formulas. Constantly reads written communications and views email submissions. The person in this position regularly sits in a stationary position in front of a computer screen. Visual acuity and ability to operate a vehicle as certified and appropriate. Rarely exposed to high and low temperatures Rarely exposed to noisy environments and outdoor elements such as precipitation and wind. Education College diploma or university degree in the field of computer science or related degree in IT and/or 2+ years equivalent work experience Certifications in ITIL preferred Annual Base Salary Range: $74,100.00 - $81,900.00 USD Hensel Phelps provides generous benefits for our salaried employees. This position is eligible for company paid medical insurance, life insurance, accidental death & dismemberment, long‑term disability, 401(K) retirement plan, health savings account (HSA) (HSA not available in Hawaii), and our employee assistance program (EAP). It also is eligible for employee paid enrollment in vision and dental insurance. Hensel Phelps also believes in the importance of taking time to recharge. As a result, salaried employees are eligible for paid time off beginning upon hire. Salaried positions (project engineers and above) participate in an annual bonus plan, subject to company and employee performance. Salaried employees (this is all salaried employees) are also eligible for a company cell phone or cell phone allowance in accordance with company policy. Further, salaried employees (project engineers and above) also receive either a vehicle or vehicle allowance in accordance with Hensel Phelps’ policies. Based on position location, a cost of living adjustment (COLA) may also be included (subject to periodic review and adjustment). Equal Opportunity Employer Statement Hensel Phelps is an equal opportunity employer. Hensel Phelps is committed to engaging in affirmative action to increase employment opportunities for protected veterans and individuals with disabilities. Hensel Phelps shall not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity and expression, domestic partner status, pregnancy, disability, citizenship, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) At Hensel Phelps, we bring our clients’ vision to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property. Our expert development, construction and facility services teams ensure that every project meets our clients’ goals and objectives. Over our 84-year history, Hensel Phelps has evolved from a bid‑build general contractor to a full‑service building provider. Our organization is comprised of three lines of business – development, construction, and facility services. These groups work as a cohesive team, sharing ideas and knowledge from each discipline to provide our clients with the highest level of service. Our capabilities span from concept through the long‑term facilities management of projects, which means that our focus is on the complete life cycle of each project we build. Hensel Phelps Facility Services Group is uniquely qualified with decades of facility experience. The Facility Services Group specializes in facility solutions, building systems integration, specialized construction, and facility management. Our team provides best‑in‑class operational solutions with technical knowledge and subject matter experts of building systems, envelopes, campus, and client operations. Hensel Phelps will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation related to completing the online application, please contact View email address on click.appcast.io or View phone number on click.appcast.io #J-18808-Ljbffr Hensel Phelps