Technology Support Specialist

Central Massachusetts Collaborative Central Massachusetts Collaborative - Worcester, Massachusetts Open in Google Maps Job Description

JOB DESCRIPTION

POSITION: Technology Support Specialist REPORTS TO: Director/Manager

ACCOUNTABILITY OBJECTIVE:

The Technology Support Specialist is an energetic and flexible employee who is eager to work in our therapeutic day school with a high needs population of students ages 5 to 22. The specialist will be directly responsible for the support, maintenance, repair, and management of technology devices and systems. The Technology Support Specialist will provide a responsive, professional support experience to administrators, staff, and students. The ideal candidate will possess a strong ability to perform basic to moderate troubleshooting. Must be able to understand and follow set procedures and possess excellent communication, customer service, documentation, organizational, and technical professional skills. Should be a self-starter, able to prioritize needs, and capable of working with minimal day to day direction. This is a full-year position.

PRIMARY RESPONSIBILITIES:

1. Maintains a working knowledge of all aspects of the district network infrastructure and assists with troubleshooting network problems.
2. Maintains network and computer hardware in good condition through preventative maintenance measures and performing repairs.
3. Configures, installs, and maintains phones, personal computers, laptops, Chromebooks, tablets, system software, software applications, printers, scanners, projectors, etc.
4. Troubleshoots problems with the phone system, computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems. Makes repairs and corrections where required.
5. Assists in providing support to staff and students in the use of network computers, computer labs and their resources. Monitors and tests network connections as needed.
6. Assists with cataloging hardware and software owned by the collaborative.
7. Maintains an accurate database of hardware and tech equipment.
8. Maintains an accurate database of software license agreements.
9. Makes hardware and software acquisition recommendations and recommends modifications to current system as necessary.
10. Operates a work-order tracking system to receive and clear daily tech requests. Prepares weekly summary sheets with proper documentation of weekly repairs.
11. Demonstrate sound judgments and decisions aligned with collaborative policies, procedures, regulations and philosophy.
12. Promote a positive school climate that fosters high student expectations and employs appropriate strategies that address multiple learning styles for all students.
13. Demonstrate good communication skills and the ability to deal with people in a professional manner in all situations.
14. Other duties as assigned by the Executive Director, Director of IT, or another appropriate administrator.

WORK YEAR: Full year, 260 days (183 pupil days, 77 non-pupil days) WORK HOURS: 8.0 hours per day for pupil days, 7 hours per day for non-pupil days SALARY: Commensurate with experience and degree of education. Technology Support Specialist Central Massachusetts Collaborative Central Massachusetts Collaborative - Worcester, Massachusetts Open in Google Maps Job Details Job ID: 5984548 b>Application Deadline: Posted until filled b>Posted: Nov 05, 2026 12:00 AM (UTC) Starting Date: To Be Determined Job Description

JOB DESCRIPTION

POSITION: Technology Support Specialist REPORTS TO: Director/Manager

ACCOUNTABILITY OBJECTIVE:

The Technology Support Specialist is an energetic and flexible employee who is eager to work in our therapeutic day school with a high needs population of students ages 5 to 22. The specialist will be directly responsible for the support, maintenance, repair, and management of technology devices and systems. The Technology Support Specialist will provide a responsive, professional support experience to administrators, staff, and students. The ideal candidate will possess a strong ability to perform basic to moderate troubleshooting. Must be able to understand and follow set procedures and possess excellent communication, customer service, documentation, organizational, and technical professional skills. Should be a self-starter, able to prioritize needs, and capable of working with minimal day to day direction. This is a full-year position.

PRIMARY RESPONSIBILITIES:

1. Maintains a working knowledge of all aspects of the district network infrastructure and assists with troubleshooting network problems.
2. Maintains network and computer hardware in good condition through preventative maintenance measures and performing repairs.
3. Configures, installs, and maintains phones, personal computers, laptops, Chromebooks, tablets, system software, software applications, printers, scanners, projectors, etc.
4. Troubleshoots problems with the phone system, computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems. Makes repairs and corrections where required.
5. Assists in providing support to staff and students in the use of network computers, computer labs and their resources. Monitors and tests network connections as needed.
6. Assists with cataloging hardware and software owned by the collaborative.
7. Maintains an accurate database of hardware and tech equipment.
8. Maintains an accurate database of software license agreements.
9. Makes hardware and software acquisition recommendations and recommends modifications to current system as necessary.
10. Operates a work-order tracking system to receive and clear daily tech requests. Prepares weekly summary sheets with proper documentation of weekly repairs.
11. Demonstrate sound judgments and decisions aligned with collaborative policies, procedures, regulations and philosophy.
12. Promote a positive school climate that fosters high student expectations and employs appropriate strategies that address multiple learning styles for all students.
13. Demonstrate good communication skills and the ability to deal with people in a professional manner in all situations.
14. Other duties as assigned by the Executive Director, Director of IT, or another appropriate administrator.

WORK YEAR: Full year, 260 days (183 pupil days, 77 non-pupil days) WORK HOURS: 8.0 hours per day for pupil days, 7 hours per day for non-pupil days SALARY: Commensurate with experience and degree of education. Position Type: Full-time Salary: $25 to $28 Per Hour Job Categories: Support Staff > Computer Support Welcome to Central Massachusetts Collaborative The Central Massachusetts Collaborative (CMC) proudly provides educational, clinical, and therapeutic services to children, grades kindergarten through twelve. Our staff of over 180 full time dedicated employees serve over 500 students from school districts surrounding Worcester County.The CMC was founded in 1975 by our member districts, Webster Public Schools and Worcester Public Schools, under the Massachusetts General Law Chapter 40, Section E. Our mission is to provide cost effective solutions to public school districts that are seeking quality education for children in need of specialized services.A member of the Massachusetts Organization of Educational Collaboratives (MOEC), the CMSEC strives to achieve excellence within the field of general and special education by creating school environments that are safe, nurturing, and therapeutic for the children we serve. Job Requirements

REQUIRED QUALIFICATIONS:

1. High school diploma or equivalent required. High school education must be supplemented by courses in information technology or related field.
2. Ability to maintain confidentiality.

PREFERRED QUALIFICATIONS:

1. Bachelor's Degree in Information Technology or related field preferred.
2. Exceptional experience with maintaining information/data.
3. Experience with Google Apps for Education.
4. Experience in an educational setting.
5. Excellent communication and interpersonal skills

PHYSICAL DEMANDS: Must be able to lift 50 lbs., bend, stretch, stand for extended periods of time, climb stairs and/or ladders, reach, twist, sit, walk, and/or run. Bachelor degree preferred. Citizenship, residency or work visa required Contact Information Alden Thompson , IT Systems Manager 14 New Bond St Worcester, Massachusetts 01606 Phone: View phone number on click.appcast.io Email: View email address on click.appcast.io Map The content you submit, offer, contribute, attach, post, or display (each a “Submission”) will be viewed by other users of the service who may or may not be accurately representing who they are or who they represent. Do not include any sensitive data in your submissions. Any submission or any use or reliance on any content or materials posted via the service or obtained by you through the use of the service is at your own risk. “Sensitive data” for purposes of this section means social security or other government‑issued identification numbers, medical or health information, account security information, individual financial account information, credit/debit/gift or other payment card information, account passwords, individual credit and income information or any other sensitive personal data as defined under applicable laws. #J-18808-Ljbffr Central Massachusetts Collaborative