Technology Support Specialist

Northbridge Public Schools Technology Department - Whitinsville, Massachusetts Open in Google Maps Starting Date: Immediately Job Description Job Summary: The role of the Technology Support Specialist is to focus on resolving user technical issues across the district, for teachers, staff members, administrators, and students. This includes, but is not limited to, PC repair, password resets, connectivity to network, printing, peripherals, mouse and keyboard, LCD projectors, presentation set-ups, etc., and managing and prioritizing the district’s IT HelpDesk (trouble ticket) system. This position is mobile and will require covering technical needs in all four school buildings and central office. Responsibilities

1. Provide IT HelpDesk (technology) support to all four school and administration buildings, teachers, staff, students, and administrators throughout the district
2. Prioritize and manage IT HelpDesk trouble tickets to resolution
3. Consistently troubleshoot technology issues, including, but not limited to; PC repair, password resets, connectivity to network, printing, peripherals, mouse and keyboard, LCD projectors, presentation set-ups, etc.
4. Perform hardware, software, and firmware updates and upgrades as required
5. In collaboration with the Director of Technology, coordinate and perform the installation of hardware and software in district classrooms, offices, and educational spaces
6. Effectively manage a schedule to be mobile, actively resolving HelpDesk issues throughout the district.

Technology Support Specialist Northbridge Public Schools Technology Department - Whitinsville, Massachusetts Open in Google Maps Job Details Job ID: 5440043 Application Deadline: Posted until filled Posted: Nov 14, 2025 12:00 AM (UTC) Starting Date: Immediately Position Type: Full-time Salary: $48,000 to $57,300 Per Year Support Staff > Computer Support Support Staff > Network Services Job Description Job Summary: The role of the Technology Support Specialist is to focus on resolving user technical issues across the district, for teachers, staff members, administrators, and students. This includes, but is not limited to, PC repair, password resets, connectivity to network, printing, peripherals, mouse and keyboard, LCD projectors, presentation set-ups, etc., and managing and prioritizing the district’s IT HelpDesk (trouble ticket) system. This position is mobile and will require covering technical needs in all four school buildings and central office. Responsibilities:

1. Provide IT HelpDesk (technology) support to all four school and administration buildings, teachers, staff, students, and administrators throughout the district
2. Prioritize and manage IT HelpDesk trouble tickets to resolution
3. Consistently troubleshoot technology issues, including, but not limited to; PC repair, password resets, connectivity to network, printing, peripherals, mouse and keyboard, LCD projectors, presentation set-ups, etc.
4. Perform hardware, software, and firmware updates and upgrades as required
5. In collaboration with the Director of Technology, coordinate and perform the installation of hardware and software in district classrooms, offices, and educational spaces
6. Effectively manage a schedule to be mobile, actively resolving HelpDesk issues throughout the district.

Job Requirements Qualifications: 1.Bachelor’s Degree preferred in computer science related field, or commensurate technology support experience, A+ certification a plus, and/or a minimum of 2-3 years of experience in a technical support role, preferably in an educational environment 2.Working knowledge of a wide array of hardware and network management tools and protocols, including general computer management, Active Directory, security, connectivity, and troubleshooting 3.Must have experience utilizing a trouble ticket system to manage IT issues 4.Must possess outstanding communication skills and the ability to work with all district staff members 5.Strong organizational skills and time management. 6.Must be self-motivated, responsible, and able to work independently 7.Must be able to lift and move computers, network hardware, and other equipment Evaluation: Performance will be evaluated by the Director of Educational Technology or Superintendent designee At least 3 year(s) of relevant experience preferred. Bachelor degree preferred. Citizenship, residency or work visa required. Contact Information Please do NOT contact this employer regarding job postings that have closed. Map The content you submit, offer, contribute, attach, post, or display (each a “Submission”) will be viewed by other users of the service who may or may not be accurately representing who they are or who they represent. Do not include any sensitive data in your submissions. Any submission or any use or reliance on any content or materials posted via the service or obtained by you through the use of the service is at your own risk. “Sensitive data” for purposes of this section means social security or other government‑issued identification numbers, medical or health information, account security information, individual financial account information, credit/debit/gift or other payment card information, account passwords, individual credit and income information or any other sensitive personal data as defined under applicable laws. #J-18808-Ljbffr Northbridge Public Schools