Regional Property Manager

COMPANY OVERVIEW

Ovation, a family-owned and privately held real estate firm with a 40-year track record, is a vertically integrated organization specializing in the development, construction, and management of residential properties. To date, Ovation has developed over 40 properties, comprising more than 12,000 apartment units, with an additional 4,000 units currently in development pipeline. The firm's multifamily portfolio includes 6,000 Class A units, 400 active adult units, 2,200 affordable senior units, and 2,000 units managed for third parties for a total of 10,600 units under management. Committed to enhancing the lives of individuals, families, and communities, Ovation continues to expand its impact, one home at a time.

We are a dynamic and collaborative team dedicated to excellence and innovation. We value diversity and believe that it contributes to our success. We are committed to providing our employees with the tools, resources, and support they need to succeed in their roles.The ideal candidate will have strong organizational skills and have an ability to accurately track and record cash flow. This candidate should have experience in maintaining a database of financial information and be able to recognize and solve any problems that may arise. Lastly, where appropriate this candidate will track 1099s and create a report with related information at year end.

POSITION OVERVIEW

The Regional Manager provides strategic leadership and operational oversight for an assigned portfolio of market-rate and affordable multifamily communities. This position is accountable for driving financial performance, operational excellence, resident satisfaction, and team member engagement while ensuring alignment with Ovation's organizational goals, policies, and standards.

As a key leader within the organization, the Regional Manager is responsible for developing high-performing teams, fostering a culture of accountability and continuous improvement, and implementing strategies that maximize property performance and long-term asset value.

Success in this role requires a balance of strategic thinking, financial acumen, operational expertise, and people-centered leadership. The Regional Manager serves as a trusted partner to onsite teams, senior leadership, and key stakeholders, ensuring communities consistently deliver exceptional results and experiences.

KEY RESPONSIBILITIES
1. Portfolio Operations & Performance

• Provide comprehensive oversight of an assigned portfolio of multifamily communities, ensuring operational efficiency, financial success, and adherence to Ovation's performance standards.
• Conduct regular, purposeful onsite visits to evaluate property operations, physical conditions, financial performance, market positioning, and overall community effectiveness.
• Analyze operational and financial performance indicators, identify opportunities for improvement, and develop actionable strategies to achieve established goals.
• Champion the successful implementation of company initiatives by communicating expectations, providing necessary resources, removing obstacles, and helping teams understand the purpose behind organizational changes.
• Ensure consistency in operational practices, policies, and procedures across the portfolio while recognizing the unique needs of individual communities.
• Partner with appropriate internal stakeholders and legal counsel to address property-related legal matters and ensure timely, appropriate resolution.
• Prepare and present comprehensive portfolio performance updates, highlighting key metrics, emerging trends, operational challenges, and strategic opportunities.
• Maintain a proactive approach to problem-solving, risk management, and continuous operational improvement.

2. Resident Experience & Customer Satisfaction

• Foster a customer-centric culture that prioritizes exceptional experiences for residents, prospective residents, and business partners.
• Provide leadership and support in resolving escalated resident concerns, identifying recurring issues, and implementing sustainable solutions.
• Monitor resident satisfaction surveys, online reputation scores, and customer feedback to identify opportunities for service enhancements.
• Hold community teams accountable for delivering consistent, high-quality customer service across all resident and prospect touchpoints.
• Collaborate with Community Managers to develop and execute effective leasing, marketing, and resident retention strategies.
• Evaluate local market conditions, competitive positioning, and leasing trends to optimize occupancy, rental revenue, and overall community performance.
• Promote initiatives that strengthen resident relationships, enhance community engagement, and support long-term resident retention.

3. Financial Management & Business Performance

• Maintain accountability for the overall financial health, profitability, and performance of the assigned portfolio.
• Lead the annual budgeting process, utilizing historical performance, market conditions, financial trends, and operational forecasts to establish realistic and strategic financial objectives.
• Monitor financial performance through regular review of operating statements, budget variances, revenue trends, and expense management.
• Identify financial performance gaps and partner with Community Managers to develop and execute corrective action plans.
• Oversee expense management to ensure responsible financial stewardship while maintaining operational effectiveness and service quality.
• Review and approve financial and operational transactions, including purchase orders, invoices, payroll adjustments, and other expenditures, in accordance with established approval guidelines.
• Ensure accurate, timely financial reporting and maintain accountability for achieving established budgetary goals.
• Collaborate with senior leadership and key stakeholders to identify opportunities to enhance net operating income (NOI), improve operating efficiencies, and maximize asset value.

4. Maintenance Operations & Asset Preservation

• Provide oversight of property maintenance operations, ensuring communities are maintained to Ovation's quality, safety, and appearance standards.
• Conduct routine property inspections to assess physical conditions, curb appeal, preventative maintenance practices, and overall asset preservation.
• Partner with Community Managers and maintenance leadership to ensure timely completion of service requests, effective turnover processes, and consistent vacant-unit quality.
• Oversee the planning and execution of maintenance projects, repairs, landscaping improvements, and capital initiatives.
• Evaluate maintenance-related expenditures to ensure cost-effective operations while maintaining established service and quality expectations.
• Identify capital improvement needs and collaborate with appropriate stakeholders to prioritize projects that support asset preservation and long-term property performance.
• Promote a proactive maintenance culture focused on preventative practices, operational efficiency, resident satisfaction, and workplace safety.
• Ensure maintenance operations consistently align with Ovation's established policies, procedures, and operational standards.

5. People Leadership & Team Development

• Build, lead, and develop high-performing community teams through effective coaching, mentorship, communication, and accountability.
• Foster a positive, inclusive, and results-driven work environment where team members feel supported, valued, and empowered to succeed.
• Provide ongoing coaching and professional development opportunities that strengthen leadership capabilities and support career growth.
• Establish clear performance expectations, provide timely and constructive feedback, and hold team members accountable for achieving individual and organizational objectives.
• Lead the recruitment, selection, onboarding, and development of Community Managers while providing oversight of staffing needs throughout the portfolio.
• Partner with Community Managers to ensure appropriate staffing levels, effective training practices, and strong talent development across all communities.
• Identify emerging leaders and support succession planning initiatives to build a sustainable pipeline of talent.
• Collaborate with Human Resources to address employee relations matters, performance concerns, and workplace challenges in a timely and professional manner.
• Champion Ovation's culture, mission, vision, and values through consistent leadership behaviors and meaningful team engagement.
• Serve as a trusted resource to onsite leaders, balancing operational accountability with a genuine commitment to their professional success.

QUALIFICATIONS & EXPERIENCE

Required Qualifications

• Minimum of three years of multifamily, multi-site property management experience with demonstrated supervisory and leadership responsibilities.
• Proven experience overseeing property operations, financial performance, budgeting, and team development.
• Strong understanding of multifamily property management practices, operational standards, and industry trends.
• Demonstrated ability to analyze financial and operational data, develop strategic action plans, and drive measurable results.
• Proficiency with property management software, financial reporting systems, and standard business technology.

Preferred Qualifications

• Bachelor's degree in Business Administration, Real Estate, Finance, or a related field; equivalent industry experience will also be considered.
• Professional industry designations such as Certified Apartment Manager (CAM), Certified Property Manager (CPM), or comparable credentials.
• Active participation in professional organizations such as the National Apartment Association (NAA), Institute of Real Estate Management (IREM), or similar industry associations.
• Experience managing a diverse portfolio that includes market-rate, affordable, mid-rise, and mixed-use communities.
• Familiarity with affordable housing programs, regulatory requirements, and compliance standards.

MEASURES OF SUCCESS

The Regional Manager's effectiveness will be evaluated through a combination of financial, operational, customer experience, and people-focused performance indicators, including:

• Financial Performance: Achievement of budgeted financial objectives, expense management, revenue optimization, and net operating income (NOI).

• Operational Excellence: Consistency in operational standards, property conditions, maintenance performance, and execution of company initiatives.

• Resident Satisfaction: Resident retention, customer satisfaction results, online reputation performance, and effective resolution of resident concerns.

• Team Engagement & Development: Employee retention, leadership development, succession planning, team performance, and overall employee engagement.

• Portfolio Performance: Occupancy, leasing effectiveness, market competitiveness, asset preservation, and achievement of strategic business objectives.

• Organizational Alignment: Demonstrated commitment to Ovation's values, collaborative partnerships, accountability, and continuous improvement.

OUR LEADERSHIP EXPECTATION

At Ovation, effective leadership extends beyond achieving operational and financial results. We believe our strongest leaders create environments where people are empowered to succeed, accountability is embraced, and exceptional experiences are consistently delivered.

The Regional Manager is expected to lead with integrity, communicate with purpose, develop others intentionally, and approach every challenge with a commitment to finding solutions.

Success in this role is measured not only by the performance of the portfolio, but also by the strength of the teams, the quality of the resident experience, and the lasting positive impact of the leader.
SALARY

DOE
BENEFITS

We offer competitive salaries, career growth opportunities, and a comprehensive benefits package, including medical, dental, vision, and a 401(k) plan with employer match.

• Rent discount - Employee rent discount after 90 days.
• Medical Insurance - 100% free option available for employee/company pays portion of dependent coverage, eligible 1st of the month after 60 days
• Dental and Vision Insurance - Employee and dependent coverage options available, eligible 1st of the month after 60 days.
• You will be eligible to enroll in our 401K plan on the first day of the quarter following three months of employment.
• Our generous PTO package consists of 13 days of paid time off, which is pro-rated in each pay period and increases with tenure (available after 90 days of employment), ten holidays, and one half day annually.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.***

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