Field Service Specialist

Field Service SpecialistDuluth, Minnesota, United States, HybridWhat We Do at Anno.aiAnno.ai is a mission-focused defense technology startup dedicated to accelerating the safe and effective development of next-generation autonomous systems. We specialize in building and operating advanced test ranges for low Technology Readiness Level (TRL) single- or dual- use autonomous platforms, providing a critical bridge between early-stage innovation and real-world mission requirements.Our ranges are designed to replicate complex, contested, and dynamic environments—giving innovators, researchers, and defense partners the ability to validate, stress-test, and mature their systems with speed and rigor. By combining deep technical expertise with a strong national security ethos, Anno.ai ensures that emerging autonomous technologies are tested not only for performance, but for resilience, adaptability, and operational relevance.Anno.ai is a growing company with a team drawn from diverse professional backgrounds, bringing together expertise in defense, technology, engineering, and operations. We intentionally build our teams on the foundation of trust. Our values including the trust rule, ownership, bias for action, never stop learning, and sustainable excellence, not only guide how we work internally, but also how we partner with customers and stakeholders.At Anno.ai, we believe that mission success depends on empowering innovation at the edge. We exist to help our partners move faster, fail smarter, and ultimately deliver autonomous capabilities that safeguard both national security and the future of global stability.Disclaimer: Due to the sensitive nature of our engineering work, Anno.ai enforces strict digital footprint and identity verification. We actively monitor for synthetic profiles, proxy networks, and AI interview assistants; any fraudulent activity will result in immediate disqualification.Position OverviewAs a Field Service Specialist at Anno.Ai's Lake Superior Test Range, you will support the deployment, fielding, and maintenance of sensors, systems, and tools. You would work directly with engineering, product, and customer support teams to deliver the highest quality products and services. Annomals are practical, mission-driven, and fun. We value good management, your career growth, and ethical, responsible practices.For this opportunity we are looking for individuals who have experience deploying and troubleshooting equipment. The ability to think on your feet and good communication skills are essential. We are looking for someone who has a learning mindset and loves to tinker.The ideal candidate for this role would reside in Duluth, Minnesota.Candidates need to be able to obtain and maintain U.S. Government security clearance (U.S. citizenship required).Candidates must be able to travel up to 20% of the time.What You Will DoConduct system integration, field deployment, testing, and support of products and servicesSupport test range air and maritime operationsProvide repair, calibration, and maintenance servicesPerform sensor data collection in support of product developmentTroubleshoot repair, and calibrate of systems in the fieldImprove products based on field experienceRequired QualificationsAssociate's or bachelor's degree in information systems, Systems Engineering, Electrical Engineering, Mechanical Engineering, or a related technical field preferred.5+ years of relative experienceFamiliarity with Windows and Linux environments for system setup, troubleshooting, and diagnosticsHands-on experience with electronic systems, wiring, connectors, and test equipment.Ability to read and follow technical documentation, schematics, and standard operating proceduresExperience using basic diagnostic tools and troubleshooting methods in field or lab environmentsStrong mechanical aptitude and comfort assembling, modifying, and repairing hardware systemsTechnical knowledge of sensor systems and unmanned vehiclesExperience planning and executing prototype testing and validationValid driver's license and ability to safely operate company or field vehicles, if required.Ability to work outdoors in austere environments and lift or move equipment safelyAbility to obtain and maintain a U.S. Government security clearance (U.S. citizenship required)Ability to travel up to 20%Preferred QualificationsPrior experience supporting U.S. Department of Defense programs, defense systems, or mission-critical platformsMaritime experience is a plusExperience fielding equipment in a variety of environments, including marine, coastal, desert, and urban settingsExperience with additive manufacturing, including 3D printing for prototyping or field-expedient repairsExperience with small unmanned aerial systems (UAS) (e.g., DJI, FPV), unmanned underwater vehicles (UUV), uncrewed surface vessels (USV)Total Rewards Package for Our US EmployeesCompetitive salaryEquityComprehensive benefits package401k with a 5% company matchPaid holidays and generous paid time off offeringPaid leave programsPatent bonus programEmployee referral bonus programLearning and development programOpportunity to work with a team of highly skilled, creative and motivated team membersQuick Note on Role FitIf you think you have what it takes to fulfill this opportunity, but don't necessarily check every box, please still connect with us at View email address on click.appcast.io. Feel free to send a cover letter so we can get to know you better!