Business Office Coordinator

Job TitleAltaPointe Health Systems is a comprehensive behavioral healthcare and psychiatric hospital system. This position is responsible for working with billing and enrollment teams to manager denials and enrollment application processes for all AltaPointe Health System providers with all applicable commercial, federal, and state payer plans.ResponsibilitiesProvide input into internal processes with the Business Office department, ensuring timeliness and completeness of all billing outputs. Support oversight of Accounts Receivable processes, focusing on billings, collections, enrollment, and related reporting.Oversees the production capability of the provider enrollment departmentPlan and control effective practices to ensure that all providers are enrolled accurately with applicable payers in a timely mannerImplement and monitor compliance with all revenue cycle and departmental specific policies and procedures, ensuring maximum effectiveness by lowering enrollment denials and rejections.Respond to third-party inquiries/complaints and determine and initiate appropriate actionEnsure staff is productive by tracking productivity measuresActively participate in all functions relating to the administrative work in coordinating the enrollment and re-enrollment process of providers with the Alabama Department of Mental Health, Medicaid, Medicare, and other third-party payersEnsure accurate enrollment applications for new providers are completed in a timely manner.Maintain accurate information with regards to the re-enrollment standards for all payers.Ensure re-enrollment applications are submitted in a timely manner to ensure that providers are up to date with their re-enrollment status.Follow up with the contractual insurance carriers regarding provider/facility enrollment/termination/relocation status.Enroll all providers in CAQH and provide re-attestations as neededMaintains the Provider Enrollment DatabaseIssues monthly reports from the database to ensure proper communication regarding provider status related to enrollmentProvides additional status reports and updates as needed.Updates the appropriate provider enrollment matrix.Tracks progress of outstanding applications and inform the appropriate parties of in-network effectiveWork with Human Resources to keep the database as accurate as possible.Communicates and Coordinates efforts with outside billing companies and the AltaPointe billing department to ensure billing denials due to enrollment issues are addressed in a timely manner.Communicates with internal management, providers, and departments in regards to the enrollment processProactively communicates with Human Resources in regards to the needs/requirements of the enrollment department as it relates to providerWorks closely with providers to obtain the necessaryAssists providers in obtaining/updating an NPI number.Coordinate and communicate with the billing and enrollment teamsCollaborates with the billing department to resolve any provider based denial issues related to the enrollment process.Communicates with appropriate billing staff regarding the status of a provider's enrollment with individual payers. Any significant delays must be reported to managementAssists with the maintenance of the Practitioner Enrollment forms in electronic systems in a timely manner.Courteous and respectful towards consumers, visitors, and co-workersTreat consumers with care, dignity, and compassionRespect consumers' privacy and confidentialityIs pleasant and cooperative with othersAssist consumers and visitors as neededPersonal values don't inhibit the ability to relate and care for othersIs sensitive to the consumer's needs, expectations, and individual differencesIs gentle and calm with consumers, families, and others as appropriateAdministrative and Other Related Duties as assigned:Actively participate in Performance Improvement activitiesActively participate in AHS committees as requestedComplete assigned tasks in a timely mannerFollow AHS policies and proceduresReceive and respond to inquiries of billing and enrollment matters promptly and courteously.Assist with performance of duties of other staff in periods of absence.Perform other duties as assigned.QualificationsBachelor's degree in business or related field; two years of related experience preferred. Applicant must have a working knowledge of MS Office: Excel, Word, etc. Applicant must have excellent verbal and written communication skills. Experience with provider enrollment, insurance billing and/or healthcare financial operations preferred. Proven supervisory skills, excellent organizational skills and attention to detail required.