Client Services Specialist

Client Services Specialist

Lancaster and Athens, Ohio

Job Title: Client Services Specialist Real Estate Title Insurance

Location: Lancaster and Athens, Ohio

Job Type: Full-time travel required

If you're looking for a meaningful career, you might find it at Northwest. We're seeking a Client Services Specialist who brings warmth, professionalism, and relationship-building instincts to every interaction representing our team at the closing table and in the community.

NOTE: This role requires at least one year of experience in external sales, customer service, or the Real Estate Title industry. This is a client-facing role.

What you'll own

• Client relationships: build and nurture connections with new and existing clients, learning their needs and delivering a closing experience that keeps them coming back to Northwest.
• Closing excellence: perform notary closings both in-office and on location with precision, professionalism, and a focus on exceptional experience for all parties. At least 50% of your time will be dedicated to conducting notary closings.
• Document management: prepare, organize, execute, and ship closing packages with strict attention to accuracy and completeness.
• CRM ownership: diligently maintain and update the customer relationship management system to track client activity, communication, and follow-up.
• Community presence: represent Northwest at industry events, on social media, and through networking activities that build goodwill and name recognition in your market.
• Team collaboration: partner closely with Closing Services teams to create a multi-layered client relationship that reflects Northwest's values at every touchpoint.

Required qualifications

• Active Notary Public commission (or ability to obtain within 45 days of employment)
• Minimum one year of experience in external sales, customer service, or real estate
• Strong interpersonal and communication skills
• Proven ability to work independently, stay self-motivated, and manage a varied schedule including some evenings and weekends
• Reliable personal transportation and ability to travel within the region as required
• Proficiency in Microsoft Office, CRM software, and social media platforms

You'll thrive here if you

• Genuinely enjoy building relationships and earning long-term trust
• Take ownership of the client experience from first contact through closing
• Stay organized and composed when managing multiple clients and competing deadlines
• Know how to represent a professional company in every setting from a networking event to someone's kitchen table
• Bring energy and initiative to growing a book of business

Why Our Teams Love Working At Northwest:

• Supportive team experienced coworkers who want to see you succeed
• Title is a career it takes years to become an expert in our industry. Starting a job at Northwest is the first step to what could be a lifelong career in real estate title.
• Stable, long-term opportunity in a well-respected company
• Professional environment that values integrity, accuracy, and teamwork
• Be part of a company that cares about its community and does things the right way

Benefits:

• PTO begins accruing on your first day
• 10 paid holidays annually
• Medical (including telehealth), dental, and vision insurance
• 401(k) with employer match
• FSA and HSA options
• Company-paid life insurance
• Generous bereavement policy including pet bereavement

About Northwest Law (Part of the Northwest Title Family of Companies):

With over 55 years in the industry, the Northwest Title Family of Companies has built a reputation for innovation, professionalism, and integrity in both the legal and real estate spaces. Our law firm, Northwest Law, works hand-in-hand with our title agencies to offer clients a seamless, full-service experience.

We're proud of our collaborative culture, our commitment to community, and our team of hardworking professionals who are passionate about creating security and peace of mind for every client.