Platform Support Specialist

Charlotte, United States | Posted on 01/15/2026 Location: Charlotte, NC (Or) Dallas, TX (Hybrid Role, 3 days onsite) Employment Type: Contract Permanent Residents and USC Role Overview We are seeking a Platform Support Specialist to ensure the reliability, availability, and performance of enterprise-scale platforms and cloud-native applications. This role is critical in maintaining 24/7 operational stability, handling incident management, supporting deployments, and partnering with engineering and security teams to resolve complex platform issues. The ideal candidate has strong experience in application/platform support, SRE/DevOps practices, cloud environments , and monitoring/observability tools , with excellent communication and troubleshooting skills. Key Responsibilities Platform Reliability & Monitoring Provide 24/7 platform reliability and monitoring Configure and maintain alerting and observability systems for proactive issue detection Drive fast remediation and escalation paths to minimize downtime Own the incident lifecycle including: Triage of tickets Coordinating cross-team responses Provide executive-level and stakeholder updates during incidents and maintenance windows Platform Operations & Troubleshooting Diagnose API Gateway / Cloud issues , firewall blocks, and log-related failures Support platform-level issues across distributed and cloud-native environments Deployment & Configuration Support Assist with environment setup for new installations and upgrades Validate prerequisites and configurations prior to deployment Support production and non-production rollout activities Documentation & Runbooks Author and maintain: Runbooks SOPs Architecture and configuration records Work closely with engineering, DevOps, security, and infrastructure teams Provide clear, concise communication to technical and non-technical stakeholders Maintain a customer-first mindset while resolving platform issues efficiently Required Qualifications Experience 3–5 years of experience in: Platform support Application support SRE / DevOps System administration in cloud-native environments Technical Skills Monitoring & Alerting Tools Grafana Elastic Logs Splunk Containerization & Orchestration Docker OpenShift Scripting Python Bash Familiarity with AWS, Azure, or Google Cloud Platform Enterprise firewall and security practices Identity & access tools (e.g., Auth0) Data & Streaming Kafka Redis Flink StarRocks Soft Skills Strong analytical and problem-solving skills Ability to work under pressure in incident-driven scenarios Preferred Qualifications Hands-on experience with Elastic logs administration Exposure to Technical Account Management Ability to bridge support and delivery teams effectively #J-18808-Ljbffr XPath Solutions