Customer Success Manager

Customer Success Manager Location: Fully Remote Department: Operations Employment type: Full-time We’re growing fast, and we’re looking for a Customer Success Manager who’s excited to help healthcare organizations succeed while shaping the future of healthcare technology. Responsibilities Champion of Client Success: Serve as a trusted advisor and strategic partner to hospitals and health systems, ensuring customers achieve meaningful business outcomes and long-term value from the platform. From onboarding to renewal readiness, lead customers through every stage of their journey, driving adoption, engagement, retention, and advocacy. Solutions Strategist: Develop customized success plans aligned to each healthcare client’s business objectives, using assessments and collaboration with internal teams to support customer outcomes and contribute to satisfaction and NPS goals. Hospital Supply Chain Maven: Leverage deep understanding of the healthcare sector to participate in cross‑functional meetings, share customer feedback, and contribute to product development, ensuring solutions remain at the forefront of industry needs. Relationship Builder: Strengthen customer partnerships, turning satisfied clients into advocates for the brand through ongoing engagement, testimonials, referrals, and successful client outcomes. Value Creator: Partner with customers and internal teams to ensure a seamless onboarding process and post‑implementation experience, helping clients quickly realize value while identifying opportunities to improve workflows and adoption. Collaborative Innovator: Embrace a startup ethos, partnering with Product, Sales, and Operations to improve onboarding, promote key product features, and enhance the overall customer experience, user engagement, and feature adoption. Change Catalyst: Drive startup innovation, disrupt the status quo, and shape a brighter future in healthcare. Qualifications and Skills At least 5 years of professional experience in customer success, account management, implementation, consulting, healthcare operations, supply chain, procurement, or a related customer‑facing role. Experience working with technology or SaaS solutions, ideally in a B2B or enterprise environment. Experience working with hospitals, health systems, or healthcare organizations. Strong communication and relationship‑building skills, with the ability to engage confidently with both day‑to‑day users and senior leaders. Ability to understand customer needs, diagnose problems, and develop practical solutions. Strong project management skills, including the ability to manage multiple customers, priorities, timelines, and internal stakeholders. Comfort working with data, reports, spreadsheets, and customer metrics to identify insights and support recommendations. Ability to create clear, professional customer‑facing materials, including presentations, reports, and business review decks. Collaborative mindset and ability to work effectively across Product, Sales, Data, and Leadership teams. Preferred Experience with hospital supply chain, procurement, value analysis, capital planning, clinical engineering, facilities, or finance stakeholders. Experience with capital equipment sourcing, medical equipment planning, asset management, vendor management, or healthcare purchasing workflows. Experience in a startup, growth‑stage SaaS company, or fast‑paced healthcare technology environment. Familiarity with CRM or customer success tools such as Salesforce, HubSpot, Gainsight, ChurnZero, Totango, or similar platforms. Advanced Excel, Google Sheets, or data analysis skills. Experience preparing executive business reviews, customer ROI analyses, or strategic account plans. Equal Opportunity Employer : HANDLE Global is an Equal Opportunity Employer, including disability/vets, committed to valuing and promoting diversity. We base all employment decisions on merit, competence, and business needs, without discrimination based on protected statuses. All qualified applicants are encouraged to apply. #J-18808-Ljbffr HANDLE Global