OA/MT M7 Heart Failure Unit 7p-7:30am
Baystate Health
Job Responsibilities Bed Management: Tracks, prioritizes, and assigns beds; communicates with BMD and BM for admissions, discharges, and transfers (ADTs); coordinates unit/department ADTs; checks BMD for new data and advises Charge Nurse of changes; verifies CIS discharge orders and follows up with MD, CM RN to ensure documentation is complete; enters discharges in OA Gold and pending discharges in BMD; rounds three times daily with RNs and CM regarding discharges, discharge times, and special instructions; notifies CM if an ambulance cannot arrive on time; monitors BMD for observation of patients to determine discharge or status change; tracks new admissions from the ED; retrieves SBAR data from the ED and communicates to nursing staff; ensures faxes are received within 30 minutes; arranges patient transport from the ED if needed; carries BMD beeper and assigns coverage during breaks and meals to maintain a constant flow of ADTs. Proficiently and accurately utilizes the following computer applications in daily work: C Word, OA Gold, SMS, CIS, Premise, BMD, PCM Auditor, People Soft, Staples, and Koronos access if applicable. Unit-specific projects: Project work as assigned and/or needed such as payroll, committee participation, developing unit time schedules, etc. Communication: Provide report/handoff to next shift including pending discharges, admissions in process, empty beds, beds being cleaned, and closed beds with the reason; contact other departments for priority tests for patients identified for next-day discharge; answer telephones and relay messages promptly; respond to routine inquiries, refer them to the appropriate person, assist staff as requested, and ensure identified problems are communicated accurately and promptly; place calls to MDs and ancillary departments to facilitate patient care and throughput; coordinate communication with NEOPO and related paperwork in conjunction with RN; screen calls for the clinical team and facilitate information requested. Serve as a unit-based resource for Zoned Hospitalist and medical/surgical teaching teams; assist Hospitalist during clinical rounds (initiate phone calls, send faxes, and call consults as directed by Zoned Hospitalist); make available the unit-based assignment (RN/Case Manager/Social Worker and covering RNs for lunch and breaks) daily; maintain and identify specific workspace for Hospitalists including computer and telephone access; work with Access Services and patient/family to secure post-discharge follow-up appointments; identify daily the Hospitalist of the day through electronic systems and print this form for team use; post break and lunch coverage in a central location to simplify patient-related information sharing. Hospital Records and logs: Maintain patient charts in proper sequence and label pages with patients' names; prepare records prior to transfer and discharge; explain and obtain signatures for Medicare forms; organize charts for Medical Records, fax or copy records as needed; send discharge record to HIM immediately after discharge; update discharge/admission log; insure complete information is sent with transfers; prepare patient charge tickets for data entry and keep accurate unit records; enter data into PCM auditor at specified times; replenish and restock unit audit tools (e.g., refrigerator logs, negative pressure room logs); manage other unit logs (assignment books, sick call records, Kronos variance forms). Unit Resource: Function as greeter for the arrival of new patients/families; assist other departments with information and answer questions as requested; post/file MD schedules for clinical team inquiry; coordinate with charge nurse to prepare staffing assignments for next shift; place calls to replace unplanned staffing vacancies; communicate staffing and scheduling to Clinical Supervisor; obtain mail from mailroom, blood products from Laboratory, medications from Pharmacy, and supplies from Distribution and Dietary as needed; deliver items to nursing staff. Inventories: Maintain and charge supplies; initiate requisitions and requests accurately and in a timely fashion; store supply within 24 hours of receipt in designated area; record or submit charges and/or credits for patient supplies as needed; coordinate paper supplies with Print Shop or Distribution to maintain unit/department par levels. Be knowledgeable of and initiate emergency procedures as needed/directed within the unit/department; verbalize knowledge and location of emergency equipment; mobilize emergency support personnel through immediate telephone contact. Observe cardiac monitors; identify and report irregular rhythms to a registered nurse for interpretation and intervention; record and process EKG monitor strips for defined cardiac patient populations; ensure proper placement and maintenance of all monitoring equipment. Demonstrate competency for one-to-one observation of patients based on department and unit-specific needs. CPR/BLS Certification may be required by the department. Must take and pass the required dysrhythmia course (telemetry) within 6 weeks of hire. Required Work Experience Previous clerical and customer service experience. Preferred Work Experience Clerical and customer service experience in a healthcare setting. Skills and Competencies Computer literate; good interpersonal skills; must take and pass required dysrhythmia course (telemetry) within 6 weeks of hire; OAS Gold training. Conflict Resolution Training, Delegation Training, Team Training, Critical thinking skills; ability to organize and prioritize; ability to read and write in English; and/or unit-specific competencies. Education GED or HiSET (Required) Certifications Basic Cardiac Life Support – American Heart Association Compensation Note: The compensation range(s) below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on an assumed full-time commitment for exempt employees. Minimum – Midpoint – Maximum $17.01 – $19.55 – $22.81 Equal Employment Opportunity Employer Equal Employment Opportunity Employer. #J-18808-Ljbffr
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