Assistant Director of Front Office

$90k - $95k

Full-time

DC Global Talent Inc.

Miami, FL

ASSISTANT DIRECTOR OF FRONT OFFICE

Luxury Lifestyle Hotel • Miami, Florida • USD $90,000 - $95,000 per year

ABOUT THE ROLE

We are searching for a seasoned and service-driven Assistant Director of Front Office for a luxury lifestyle hotel in Miami. This is a senior operational leadership role responsible for ensuring the excellence of the entire guest experience and the Front Office division's financial and operational performance. The right candidate is a thought leader with a genuine gift for service, strong instincts for leadership, and a passion for creating meaningful guest interactions.

WHAT YOU'LL DO

Support the Director of Front Office in leading all Front Office operations to the highest luxury service standards
Champion the guest experience across all touchpoints, ensuring every interaction is thoughtful, personalised, and memorable
Lead, develop, and inspire the Front Office team through coaching, performance management, and ongoing development
Uphold brand standards across all guest-facing areas and take ownership of service recovery when needed
Drive financial performance through effective management of labour, room revenue optimisation, and departmental KPIs
Oversee the 24-hour operation, ensuring seamless communication and continuity across all shifts
Collaborate closely with Housekeeping, Reservations, and F&B; teams to deliver a cohesive guest experience
Monitor guest feedback, identify trends, and implement improvements to continually elevate satisfaction scores

WHAT YOU BRING

Minimum 4 years of progressive Front Office or Rooms Division leadership experience in a luxury hotel environment
Deep expertise in hotel rooms division operations with a proven track record in guest satisfaction and team engagement
Strong commercial acumen, including experience with revenue management, budgeting, and financial reporting
Excellent communication and interpersonal skills, both verbal and written
Flexible and comfortable leading in a 24-hour operational environment
Post-secondary diploma or degree in Hospitality Management or a related field is a plus
Valid US work authorization required - visa sponsorship is not available

WHAT'S OFFERED

USD $90,000 - $95,000 per year
Relocation assistance available for qualifying US-based candidates
Comprehensive benefits package
Learning and development opportunities with career growth potential
A leadership role at a prominent luxury lifestyle hotel in Miami

Apply

Vacancy posted 1 day ago

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