Director of Adult Emergency Services Operations

Job Description

Job Description

Are you passionate about creating opportunities for people to thrive?

Catholic Charities is the place for you!

Director of Adult Emergency Services Operations

Elliot Park/Multiple Sites

OUR MISSION:

The mission of Catholic Charities Twin Cities is to serve those most in need and to advocate for justice in the community. Our programs for children, families, and adults serve more than 25,000 people every year. As the need for our services grows, Catholic Charities continues to adapt and respond with strategies that prevent poverty, meet basic needs in times of crisis, and create pathways to greater stability.

WHY YOU’LL LOVE WORKING HERE:

Join a mission-driven organization that pairs compassion with accountability and hope with action. At Catholic Charities, you’ll be part of a supportive team dedicated to creating opportunity and advocating for justice. We invest in our employees through training, mentorship, and opportunities for professional growth.

WAGE RANGE: $93,000 – 105,000/annually

JOB SUMMARY

The Director of Homeless Shelter Operations provides operational leadership and support across Catholic Charities' adult emergency services programs. Reporting to the Associate Vice President of Adult Emergency Services, this position partners with Program Managers to ensure high-quality, safe, and person-centered shelter operations. The Director serves as a resource during operational challenges, mentors new leaders, drives consistency across programs, leads implementation of new initiatives, and supports continuous quality improvement.

This position is highly visible and requires a leader who is comfortable balancing strategic initiatives with immediate operational response. This position requires a strong on-site presence on a regular basis.

ESSENTIAL FUNCTIONS

1. Provide day to day operations support to the adult emergency services locations.
2. Respond to operational challenges and crises that exceed the authority or experience of Program Managers.
3. Serve as an escalation point for complex client, staffing, facility and operational issues.
4. Ensure consistent implementation of agency policies and operation procedures across the division.
5. Work in collaboration with AVP to maintain compliance with Federal, State and Local funding/operational expectations.
6. Identify operational risks and develop solutions before they become larger issues.
7. Mentor, coach and develop Program Managers and Supervisors through comprehensive onboarding, continuous leadership guidance and on-going professional development.
8. Provide guidance and assistance during employee performance issues, investigations, and difficult conversations.
9. Help foster a culture of accountability, collaboration, and continuous improvement.
10. Coordinate responses to emergencies with Safety/Security, Facilities, Human Resources, External Affairs and Executive Leadership as appropriate.
11. Support incident debriefings and identify opportunities for operational improvement.
12. Lead operational implementation of new initiatives and pilot programs/activities.
13. Assist with quality assurance and reporting as needed.
14. Provide leadership coverage during program manager absences.

Other duties as assigned.

QUALIFICATIONS/TECHNICAL EXPERTISE

• Bachelor’s degree in Human Services, Social Work, Public Administration or related field, or equivalent experience
• Five years of progressively responsible leadership experience in homeless services, shelter operations or relevant human services
• Demonstrated crisis management experience
• Strong coaching and mentoring skills
• Excellent communication and relationship-building abilities
• Has the ability to work with a diverse and/or low-income population, including those who may be experiencing homelessness, unstable housing, and/or mental illness.

PHYSICAL REQUIREMENTS

CPR

No

Driving

No

Operating specialized machinery (additional assessment may be required)

No

Walking or standing > 2 hours/shift

No

Lifting up to 25lbs without assistance

No

Lifting up to 50lbs without assistance

No

Physically restraining clients

No