Business Services Analyst

BUSINESS SERVICES ANALYST OC Public Works is seeking an operations- focused, analytically strong Business Services Analyst to support business-unit performance, data-informed decision-making, process improvement, and departmental modernization. The role partners with managers, staff, administrative teams, finance, procurement, and leadership to understand operations, diagnose barriers, analyze data, and support the implementation of practical improvements. The incumbent reviews finances, staffing levels, workload drivers, technology and software integration, service needs, compliance risks, and operational trends. Serving as a bridge between business operations, leadership, vendors, and support teams, the analyst helps define problems clearly, create actionable recommendations, and advance solutions that strengthen accountability, increase efficiency, and improve service delivery. Duties (may include, but are not limited to) Conducting operational assessments that examine staffing, workload, procedures, systems, finances, and compliance requirements Reviewing workload and resource needs using data, productivity trends, demand drivers, backlogs, and service expectations Producing business-unit evaluations, staffing studies, operational assessments, business cases, and management reports Examining workflows, data flows, approvals, and handoffs to pinpoint inefficiencies and improvement opportunities Developing dashboards, recurring reports, workload models, staffing models, and other decision-support tools Supporting financial understanding involving budgets, revenues, expenditures, reimbursements, cost recovery, and staffing costs Converting operational needs into technology requirements and assist with solution design, testing, documentation, training, and rollout Leading discussions with stakeholders, communicating findings, and monitoring implementation progress and deliverables Desirable Qualifications & Core Competencies Ideal candidates will have at least three years of experience in business analysis, operations, public administration, process improvement, financial analysis, data analytics, business intelligence, technical project coordination, or a closely related field. They must possess strong analytical skills, clear communication, and the ability to support sustainable operational improvements. Hands-on experience with business technology tools such as reporting platforms, workflow automation tools, Microsoft 365, Power BI, Power Automate, Power Apps, SQL-based data sources, and enterprise systems is highly desirable. Business Operations & Organizational Analysis Assess business-unit functions including staffing, workload, service levels, procedures, and operational risks Identify root causes of performance issues and recommend process, staffing, financial, or policy solutions Support resource planning, performance management, workload analysis, and service delivery improvements Conduct assessments that integrate qualitative and quantitative data Collaborate with managers, staff, vendors, and leadership to gather insights and shape recommendations Develop practical, operatively aligned solutions that address organizational needs KPI Development, Performance Management & Data Quality Develop key performance indicators and performance measures tied to workload, productivity, service levels, compliance, and outcomes Distinguish among metric types to ensure alignment with department goals Build performance-tracking frameworks that support ongoing analysis Evaluate data quality, availability, and consistency to strengthen reporting Create dashboards, scorecards, and reporting tools that enhance oversight Convert operational questions into measurable indicators that guide improvement Financial & Budgetary Analysis Analyze budgets, revenues, expenditures, contracts, fees, and staffing costs Link financial trends to impacts on service levels, backlog, compliance, and operational risk Prepare staffing requests, workload studies, resource proposals, and financial summaries Navigate county budget processes, funding structures, and cost-tracking practices Identify opportunities for cost recovery, operational efficiencies, or revenue improvement Communicate financial insights to executive and non-financial stakeholders Software Development & Technology Delivery Awareness Translate operational needs into functional and technical requirements Participate in requirements gathering, user stories, testing plans, UAT, and post-launch review Ensure technology solutions support business workflows and service objectives Determine whether issues require configuration, automation, reporting, or process redesign Communicate effectively with IT teams, vendors, cybersecurity, and technical partners Contribute to solution design discussions and support the delivery lifecycle Process Improvement & Solution Delivery Map current and future workflows and identify process gaps or inefficiencies Apply continuous improvement methods to streamline work and improve consistency Assist with implementation planning, documentation preparation, and deliverable tracking Support training, change management, and post-implementation evaluation Prepare SOPs, process maps, decision logs, and other documentation Develop recommendations that are practical, actionable, and sustainable Technology Enablement Proficiency in Microsoft 365, workflow automation tools, business intelligence platforms, and enterprise systems Convert operational needs into dashboard, reporting, workflow, integration, or configuration requirements Apply knowledge of data structures, automation logic, system configuration, or APIs to support technical solutions Evaluate data quality and system workflows to identify optimization opportunities Coordinate with OCIT, cybersecurity, vendors, procurement, and business teams to support compliant, sustainable solutions Minimum Qualifications A bachelor's degree in Accounting, Finance, Human Resources, Business, Computer Science, Information Systems, Software Engineering, Data Science, Business, or Public Administration, or a related field may substitute for one year of the required experience. A master's degree in one of the qualifying fields above may substitute for two years of the required experience. Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. #J-18808-Ljbffr