Customer Care Representative- REMOTE

TEKsystems is hiring several Customer Service Representatives to work for a client in the Rochester, NY area.

This opportunity will take place in a REMOTE capacity. There will be the ability to move on site in the future.

Reputable company, competitive pay, hybrid available if time goes on -- Client is truly looking for candidates wishing to find a career path. They offer a development roadmap through the two years with opportunities to pursue several positions in this department and others.

Qualifications

-1-2 years in a customer facing position handling happy to irate customers

-1-year high volume (60+) call center experience.

-Must have examples of de-escalation situations they have handled and resolution

Job Description

-Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services

-Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued

-Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed

-Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability

-Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers

-Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service

-Engage with customers to assess needs and make sales recommendations for products or services that may better suit identified customer needs

-Participate in training and other learning opportunities to expand knowledge of the company, products, sales and services and perform any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values

Training

The first couple weeks will be paid training on site. In depth 1:1 training.

Work Environment/Hours

Fast-paced call center environment. Monday-Friday 8am-5pm

Pay

$20-21/hr.

If interested, please apply with your most up to date resume and a recruiter will reach out to you right away!

Job Type & Location

This is a Contract to Hire position based out of Rochester, NY.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Rochester,NY.

Application Deadline

This position is anticipated to close on Jun 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.