Service Advisor

Service Advisor | $45K–$75K+ | No Weekends

Looking for a Service Advisor role where you can actually earn what you’re worth?
HMI Auto Care is a busy, family-owned shop in Hackettstown, NJ looking for a professional, customer-focused Service Advisor who can keep up with demand and deliver a top-tier experience.

If you’re organized, great with people, and know how to sell the right way — this is a shop where you can build a long-term career.

Top Reasons to Apply:

• $45,000 – $75,000+ (base + commission on gross profit)
• 100% employer-paid health insurance (~$12K/year value)
• Monday–Friday schedule — no weekends
• Busy, stable shop (50–60 cars/week, ~$780 ARO)
• 401(k) with 4% company match
• Paid training + certification reimbursement
• Clean, organized, team-oriented environment

How to Apply (Important)
We move fast — and so should you.

Step 1: Apply
Step 2: Complete a quick phone interview with our AI assistant “Paige” (takes about 10 minutes)

After you apply, you’ll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority.

What You’ll Be Doing:

• Greet customers and manage the service intake process
• Write and present estimates clearly and professionally
• Sell services using a consultative, customer-first approach
• Communicate with technicians and customers throughout repairs
• Manage workflow and keep things moving in a busy shop
• Follow established shop processes and systems

What We’re Looking For:

• 3–5 years of Service Advisor experience
• Strong communication and customer service skills
• Proven ability to sell services the right way (not pushy)
• Comfortable with estimating systems and computers
• Ability to multitask in a fast-paced environment
• Organized, reliable, and team-oriented

Preferred Experience:

• Independent shop background
• Strong sales performance with a customer-focused mindset
• Ability to adapt to structured shop processes

What You Get:

• 100% employer-paid medical insurance
• Dental & vision options
• 401(k) with 4% company match
• PTO + sick time
• Additional paid vacation with tenure
• Paid training + ASC test reimbursement

The Shop:

• Family-owned with a strong team culture
• Honest, integrity-driven approach to customer service
• Clean, organized facility
• Consistently busy with steady workflow
• Heated shop (no A/C)
• Mix of modern and legacy equipment

Bottom Line:
If you take pride in delivering a great customer experience, enjoy a fast-paced environment, and want to be part of a team that values quality and integrity — we’d love to connect with you.