Banquets - Training & Development Lead Captain

Job Title: Banquets - Training & Development Lead Captain

Job Pay Range: $21.00-40.00/Hr. inclusive hourly pay rate + service charge*

*$21-40 per hour based on $7.00 per hour base wage + service charge commission paid per shift; historically, this position averages service charge commission earnings of $14-33 per hour. Service charges are commissions and will fluctuate based on events and time of year.

This position always earns at least the current Colorado minimum wage $15.16 per hour.

Job Summary:

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

As a member of our Banquet team, this position is responsible for the training of all banquet department staff, conducting regular banquet training of all out of department staff, training and auditing of trainers and their performance, and maintain/updating all training materials as needed. This individual will work closely with the Banquet Captains and assist with the Banquet Administrative Office on a daily/weekly basis in addition to several supervisory, and operational responsibilities as detailed in the following:

Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.

Essential Duties and Responsibilities include but are not limited to the following (other duties may be assigned):

• Spearhead all departmental training and team development.
• Regularly attend, audit, and monitor events and staff performance.
• Conduct staff performance observations to include Servers, Trainers, Bartenders, all Captains, and Beverage Captains and Provide on the job correction, redirection, and live time feedback to ensure consistent performance and adherence to standards.
• Communicate performance issues and training concerns directly to the Director and Assistant Director of Banquets.
• Spearhead and coordinate all safety trainings and safety meetings.
• Conducts all new hire training classes.
• Manages new hire training schedules.
• Audit trainers to ensure training structure compliance, accountability, and proper documentation of feedback and progress of trainees.
• Establish and implement a monthly out-of-department training and certification program for all staff wanting to pick up shifts within the banquet department.
• Partner with our preferred contract labor providers to design and implement a training program for temp laborers to be certified in Broadmoor service basics prior to working on site.
• Identify and train all new trainers.
• Continually evaluate trainers and conduct re-certification trainings to ensure consistency in training subject matter and techniques.
• Regularly review and update departmental training manuals to ensure relevance and accuracy.
• Organize and maintain digital training records and files for all employees.
• Regularly evaluate team performance to identify areas of opportunity for continued training.
• Routinely evaluate all employees to identify individual training needs and implement personalized training plans.
• Design, develop, schedule, and conduct monthly, quarterly, and annual training classes.
• Implement creative and innovative training techniques, such as role playing, interactive activities, hands on exercises, etc.
• Organize and schedule, on and off-site team building activities.
• Support banquet administrative office in monitoring and addressing employee attendance and performance.
• Assists with the hiring and onboarding of new employees.
• Prepare weekly reports to communicate training plans and progress with Banquet Management.

Additional duties may include:

• Basic office duties such as answering phones, responding to emails and assisting with BEO organization and distribution.
• Updates employees’ shifts in Dayforce as needed and communicates changes as needed.
• Updates Banquet Department Phone Lists, Email Lists, other Department Employees’ contact lists as needed.
• Assists with staffing and scheduling as needed.
• Assists with department time and attendance process, to include verifying staff punch times, making necessary edits, maintaining time and attendance logs.
• Attends departmental and hotel staff meetings as needed.
• Assist with research and resolution of billing inquiries from the Convention Billing Department through communication with Banquet Captains and Captain’s daily logs. Revise banquet checks in the POS once resolved.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• High school diploma or GED, or three months of related experience and/or training preferred.. Bachelor’s degree in hospitality management is preferred.
• Must have one year of Office Administration and/or Supervisory or Management experience and three years of experience in a Food & Beverage Position, preferably in a luxury or 5 star establishment, banquet experience a plus.
• Enthusiastic, friendly, and energetic team member who works well with others
• Valid U.S. Driver’s License preferred to assist with driving shuttles or transporting guests as needed.
  • Any employee driving a Broadmoor vehicle must be 18 years or older
• Occasional heavy lifting (up to 50 lbs.) with a work environment that is primarily indoors and outdoors at times.

*Reasonable accommodations will be made for individuals with disabilities*

Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Why Choose The Broadmoor (Benefits)

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.

This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.