Director of Parcel Portfolio Strategy_ Remote

Director of Parcel Portfolio Strategy & Client Performance

Role Summary

The Director of Parcel Portfolio Strategy & Client Performance is a senior, executive-facing leader responsible for driving margin expansion, pricing architecture, portfolio optimization, and client retention across a $100M+ parcel portfolio.

This role directly protects and grows the company’s top line by strengthening pricing integrity, portfolio leverage, and client value delivery.

Core Accountabilities _ Parcel Portfolio Strategy

Own and evolve the company’s parcel portfolio strategy to drive margin, service excellence, and defensible competitive advantage.

Define and optimize carrier mix strategy (national, regional, and alternative carriers)

Lead zone-skipping and injection strategy development

Develop and scale international parcel programs

Conduct network design audits across the client portfolio to ensure optimal carrier and node mix

Continuously evaluate cost, speed, reliability, and CX trade-offs across client profiles

Identify systemic margin leakage and implement structural corrections

Develop portfolio-wide strategic initiatives to strengthen retention and differentiation

Business Modeling & Commercial Architecture

Own pricing strategy integrity and commercial modeling across new and existing clients

Lead pre-sales solution design for transportation pricing models aligned with pricing strategy and margin targets

Build and govern cost-to-serve models across Parcel, LTL, and FTL

Develop and enforce margin strategy and pricing guardrails

Define standardized savings attribution methodology

Ensure onboarding pricing accuracy and scope integrity aligned to each client’s B2C and B2B profile

Conduct scenario simulations to determine optimal carrier mix and service architecture

Analyze shipment profiles (zones, dimensional weight exposure, accessorial risk, delivery density) and translate insights into margin and CX improvement actions

Develop accurate cost models for deal pricing and protect against post-launch credits due to poor scope

Client Performance & Governance

Lead performance oversight across the parcel portfolio to ensure profitability, SLA adherence, and value realization

Own executive-level Quarterly Business Reviews (QBRs) and strategic client performance discussions

Oversee account-level profitability analysis and corrective action planning

Support Sales in pre-contract modeling and strategic deal shaping

Deliver executive storytelling that clearly communicates value delivered

Lead escalation management for high-impact client issues

Drive parcel retention strategy and early risk identification processes

Leadership Responsibilities

Lead and develop a high-performing team

Establish modeling standards, documentation protocols, and pricing review discipline

Promote data-driven decision-making

Required Qualifications

10+ years of experience in parcel strategy for e-commerce businesses

Experience managing a $100M+ parcel portfolio

Advanced financial modeling expertise (transportation cost modeling, scenario simulation, margin analysis)

Strong P&L ownership and commercial acumen

Executive client-facing experience

Deep knowledge of carrier pricing structures

Experience designing pricing guardrails and margin governance frameworks

Proven ability to influence Sales, Finance, and Operations leaders

Strong escalation management and executive communication skills

Work Environment

This is a fully remote position that supports multi-site transportation and logistics operations across various warehouse locations. The role requires frequent virtual collaboration with internal stakeholders, including Operations, Customer Service, Inventory Control, and external partners such as carriers and vendors.

The position operates in a fast-paced environment with time-sensitive deliverables and requires the ability to manage multiple priorities simultaneously. While remote, the role may require flexibility to support different time zones, extended hours during peak shipping periods, and participation in early morning or late afternoon meetings as needed to support business operations.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements are representative of the knowledge, skill, and /or ability required.

Travel

• 50% of travel as dictated by position

EEO Policy: Staci Americas provides equal employment opportunities (EEO) to all employees and applicants for employment

without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements,

Staci Americas complies with applicable state and local laws governing nondiscrimination in employment in every location in

which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring,

placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.