Support Analyst

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As a member of the Support organization, you will resolve patient calls via phone and electronic means. Your focus is to provide support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Testing, etc. to resolve issues. In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product navigation, registration and account management. The position will work in a call center environment as needed. You will be the point of contact for patients, on behalf of our clients. . You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications. Prior working knowledge of or the desire to quickly learn about Oracle products. In addition, you will need to understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment. An ideal candidate will demonstrate excellent communication skills, demonstrate prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success. Associates degree. At least 1 year of related experience.

Basic Qualifications

• At least 4 years total combined related work experience and completed higher education
• High School Diploma

Preferred Qualifications

• Bachelor's degree or equivalent relevant work experience

Expectations

• Perform other responsibilities as assigned
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position