IT Systems Support Specialist Level I/II
California Creative Solutions Inc.
Roles/Responsibilities:
- Image, install and move IT-related equipment.
- Experience with hardware peripherals such as label/receipt printers and barcode scanners
- A good understanding of Microsoft Edge configurations (used as the platform for running web applications)
- Second-level Service Desk support tickets, resolve hardware and software issues and assist customers remotely with DUO, NetMotion, and network resource connectivity.
- Deployment of MECM GUI and Headless images, and software deployments both manual and as MECM task sequence software packages.
- Update both hardware and software assignments in Manifest.
- Assist users in operating systems, application programs, utilities, and hardware operations.
Mandatory Skills:
- Strong customer service skills
- Knowledge of Active Directory or other identity management system
- Attention to detail Ability to work with rapidly changing priorities
- Experience with troubleshooting Windows systems
- Good verbal and writing skills for customer interaction and documentation
Vacancy posted 1 day ago
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