Head Universal Banker, Bilingual English/Spanish Speaking Preferred, Bird Rd Branch
$46.6k - $60.8kCitibank (Switzerland) AG
- # Head Universal Banker, Bilingual English/Spanish Speaking Preferred, Bird Rd BranchApplylocations: Miami Florida United Statestime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 31, 2026 (30+ days left to apply)job requisition id: 26975207The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to our internal and external customers while guiding and supporting the branch team. This role not only executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) but also leads, coaches, and mentors team members. The Head Universal Banker plays a key role in championing risk and control, driving lobby leadership, and ensuring consistent delivery of client and team experiences aligned with the bank’s standards**Responsibilities**:* Lead, coach, and support Universal Bankers and Tellers by modeling excellent service behaviors and mentoring on sales, service, and compliance routines.* Guide both clients and team members in the branch, providing support in complex transactions and ensuring an exceptional client experience.* Champion risk and control by monitoring day-to-day operations, ensuring compliance with policies, supporting the Branch Manager* Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.)* Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.* Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can- do attitude and customer first culture.* Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.* Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions* Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals* Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day* Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.)* Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.)* Take full ownership of clients’ problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution* Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self- service as needed* Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.)* Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members* Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi* Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing* Listens carefully to the client and willingly assists with any questions or problems the client has* Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed* Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well* Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience.* Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships* Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets* Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed (including competence in using teller NBS system & cash recycler to assist customers)* Good leadership skills and the ability to motivate others* Actively promoting and participating in branch incentive program(s) by promoting and participating in a sales and service programs consistent with Citi’s business plan goals* Providing working leadership and guidance to peer Universal Bankers or Tellers through assignment of work and technical guidance, when needed* Assisting and providing coverage for leadership team with leading by example* Provide feedback to management on ways to enhance sales processes and service delivery* Providing coaching and education to the other Universal Bankers or Tellers regarding Digital capabilities, transaction processes and priorities, including a streamlined sales & service process, digital first approach, focus on client problem resolution and effective utilization digital technologies* Resolving complex client issues or needs; connect with relevant specialists or senior leaders as needed* Appropriately assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications**:* 2-4 years relevant experience* Required Skills:* Experience with face-to-face customer service, digital engagement and basic sales/referrals* Open, client service orientation and desire to help customers is required* Sales experience desired* Excellent verbal and written communication skills* Analytical and problem solving skills* Basic computer and digital tools skills* Preferred Skills: Retail experience* Bilingual English/Spanish Speaking Preferred**Education**:* High School diploma or equivalent------------------------------------------------------## **Job Family Group:**Consumer Sales------------------------------------------------------## **Job Family:**Branch Sales------------------------------------------------------## **Time Type:**Full time------------------------------------------------------## **Primary Location:**Miami Florida United States------------------------------------------------------## **Primary Location Full Time Salary Range:**$46,600.00 - $60,800.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------## **Most Relevant Skills**Please see the requirements listed above.------------------------------------------------------## **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------## **Anticipated Posting Close Date:**Jul 31, 2026------------------------------------------------------*Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.**If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.*
- J-18808-Ljbffr Citibank (Switzerland) AG
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Head Universal Banker, Bilingual English/Spanish Speaking Preferred, Bird Rd Branch in Miami, FL vacancy
- Head Universal Banker The Head Universal Banker is a leadership role responsible... ...and supporting the branch team. This role not only... .... Sales experience preferred. Excellent verbal and... ...experience preferred. Bilingual English/Spanish speaking preferred. Education High...BilingualEnglish language skillsSpanish language skillsFlexible hours
$41.6k - $53.83k
...Universal Banker The Universal Banker is an entry level position responsible for... ...sales/service activities within the branch by participating in seminars,... ...verbal communication skills ~ Bilingual English/Spanish Speaking Preferred Education: ~ High School diploma...BilingualEnglish language skillsSpanish language skillsHourly payFull timePart time- The Universal Banker is an entry-level position responsible for the assistance in the... .../service activities within the branch by participating in seminars, micromarketing... ...and verbal communication skills Bilingual English/Spanish speaking preferred Education High School diploma...BilingualEnglish language skillsSpanish language skillsPart time
$41.6k - $53.83k
...effectively Support sales/service activities within the branch by participating in seminars, micromarketing events,... ...clear and concise written and verbal communication skills Bilingual English/Spanish speaking preferred Education High School diploma or equivalent Benefits...BilingualEnglish language skillsSpanish language skillsHourly payPart time$250k
The Personal Banker SAFE Act is an entry level... ...Provide Tellers and other branch staff with coaching... ...or sales experience preferred Knowledge of Smart... ...skills Bilingual English/Spanish Speaking Preferred Education Bachelor\'s Degree/University degree or equivalent...BilingualEnglish language skillsSpanish language skills$46.6k - $60.8k
Citibank (Switzerland) AG is seeking a Head Universal Banker for its Doral Branch in Miami. This leadership role requires providing outstanding service delivery while guiding the branch team. You'll be responsible for executing service transactions and leading team members...BilingualEnglish language skillsSpanish language skillsFull time- Citigroup Inc. is looking for an entry-level Universal Banker in Miami, Florida. This position... ...1-3 years of relevant experience, preferably in Retail Banking, and possess strong communication skills. Bilingual (English/Spanish) is preferred. Citi offers a comprehensive...BilingualEnglish language skillsSpanish language skills
$48.43k
...Relationship Banker II At Regions, the Relationship Banker... ...Achieves branch targets and goals by identifying... ...to twenty (20) pounds Preferences Bachelor's degree Life... ...communication and customer focus ~ Bilingual candidate, English and Spanish, preferred Position...BilingualEnglish language skillsSpanish language skillsFull timeFlexible hours- Citibank (Switzerland) AG seeks a Head Universal Banker for its Bird Rd Branch in Miami. This leadership role focuses on exceptional service delivery, coaching staff, and ensuring compliance with bank standards. Key responsibilities include guiding clients through complex...Bilingual
$54.6k
...Senior Consumer Relationship Banker At Regions, the Senior... ...with a focus on Preferred Banking Households to include... ...Achieves individual and branch targets and goals by proactively... ...organizational skills Bilingual candidate, English and Spanish, preferred Position...BilingualEnglish language skillsSpanish language skillsFull timeWork at officeFlexible hours- ...Regions, the Relationship Banker I is responsible for... ...make banking easier Assists branch and fellow team members with... ...up to twenty (20) pounds Preferences One (1) year of banking,... ...-building skills Bilingual candidate, English and Spanish, preferred Position Type...BilingualEnglish language skillsSpanish language skillsFull timeFlexible hours
- ...Banking Assistant & Branch Teller at Davivienda... ...proper person(s) in Head Office. Comply with Bank... ...four-year College or University; or one to two years’... ...experience. Fluency in both Spanish and English (spoken, written, and... ...in G Suite tools preferred Monday-Friday 8:30...English language skillsSpanish language skillsWork at officeLocal areaMonday to Friday
- ...Personal Banker At PNC, our people are our greatest differentiator and competitive advantage... ...based at PNC's Brickell Financial Center Branch, 800 Brickell Avenue, Suite 106, Miami, Fl 33131. Bilingual in Spanish preferred. PNC is an in-office company that fosters a...BilingualSpanish language skillsFull timeTemporary workPart timeWork experience placementWork at officeShift work
PNC
Miami, FL1 day ago - ...opportunity to contribute to the companys success. As a Personal Banker (Bilingual in Spanish preferred) within PNC's Retail Banking organization, you will be based at PNC's Brickell Financial Center Branch, 800 Brickell Avenue, Suite 106, Miami, Fl 33131. Bilingual in...BilingualSpanish language skillsFull timeTemporary workPart timeWork experience placementWork at officeShift work
PNC Financial Services Group
Miami, FL4 days ago - ...an opportunity to contribute to the company’s success. As a Personal Banker (Bilingual in Spanish preferred) within PNC's Retail Banking organization, you will be based at PNC's World Center Branch, 249 NW 6th Street, Miami, FL 33136. Bilingual in Spanish preferred....BilingualSpanish language skillsFull timeTemporary workWork experience placementWork at officeShift work
- ...looking for an entry-level Personal Banker in Miami, Florida, responsible for... ...providing guidance to clients and branch staff. Ideal candidates will have... ..., a Bachelor's degree, and preferably bilingual skills in English and Spanish. This position offers a competitive...BilingualEnglish language skillsSpanish language skills
- ...Commercial Banking Job Description: The Retail Banker II Float is a Customer liaison that is... ...Diploma or GED required; 2 year degree preferred 2+ years of related experience required... ...fifth largest bank in North America by branches/stores. Every day, we strive to make...BilingualSpanish language skillsFull timeWork experience placementWork at officeLocal areaWork from homeFlexible hours
- PNC Financial Services Group, Inc. is seeking a Branch Banker in Miami, Florida. This role involves acquiring and deepening the branch... ...possess excellent customer service skills, ideally being bilingual in Spanish, with 3+ years of experience in a banking environment. PNC...BilingualSpanish language skills
$24 - $33.5 per hour
...Retail Banker II Float Work Location: Miami, Florida, United States of America Hours: 40 Pay Details: $24.00 - $33.50 USD... ...Education & Experience: ~ HS Diploma or GED required; 2 year degree preferred ~2+ years of related experience required ~ Teller...BilingualSpanish language skillsWork at office$17.91 - $18.97 per hour
...Teller/Customer Service Cutler Bay Branch At Space Coast Credit Union (SCCU), our members... ...service and/or cash handling experience preferred. ~ High School Diploma or equivalency required ~ Bilingual fluency English/Spanish Preferred Member Service...BilingualEnglish language skillsSpanish language skillsTemporary workLocal areaMonday to FridayFlexible hoursSpace Coast Credit Union
Cutler Bay, FL1 day ago- ...in Coral Gables is seeking a motivated Personal Banker to assist with sales and customer service activities... ...years of experience in banking or retail, with a preference for bilingual individuals fluent in English and Spanish. Competitive salary and comprehensive benefits...BilingualEnglish language skillsSpanish language skills
PowerToFly
Coral Gables, FL4 days ago $50.6k - $70.6k
...Citi seeks an entry-level Personal Banker in Miami, Florida, to assist in sales and service activities... ...candidate will have 0-2 years of experience, preferably in banking or retail, and must be bilingual in English and Spanish. This position offers comprehensive benefits,...BilingualEnglish language skillsSpanish language skillsCiti
Doral, FL4 days ago- ...inclusion. As an Associate Banker within Chase, you will... ...significantly contribute to the branch's success by delivering exceptional... ...equivalent. Reading and speaking in both Creole and English fluently is required for this role. Preferred Qualifications, Capabilities...BilingualEnglish language skillsPart time
$41.6k - $53.83k
Citigroup Inc. is seeking a Universal Banker in Miami, Florida, for an entry-level position that supports customer service... ...annually, plus comprehensive benefits including medical, dental, and 401(k). Bilingual English/Spanish is preferred. #J-18808-Ljbffr Citigroup Inc.BilingualEnglish language skillsSpanish language skills- Citibank (Switzerland) AG is seeking a Personal Banker in Miami, Florida. This entry-level position focuses on assisting... ...candidates will have excellent communication skills, preferably bilingual in English and Spanish, and will work closely with the customer service team...BilingualEnglish language skillsSpanish language skills
- PNC is seeking a Personal Banker at our Miami Beach Branch to foster customer relationships and drive sales efforts. The ideal candidate will... ...relevant experience and strong communication skills in both English and Spanish. This position focuses on enhancing customer loyalty,...BilingualEnglish language skillsSpanish language skills
$34.13 per hour
...support medically complex populations. Requirements Fluent bilingual Spanish/English (read, speak, write) — required 1+ year case management experience —... ...’s degree required (social work or related field preferred); no nurses Comfortable with 50–75% travel for member visits...BilingualEnglish language skillsSpanish language skillsHourly payMonday to FridayA-Line Staffing Solutions
Doral, FL4 days ago- ...is seeking an entry-level Personal Banker SAFE Act to assist in sales and service... ...0-2 years of relevant experience, preferably in banking, retail, or sales, along... ...should demonstrate strong communication skills and be bilingual in English and Spanish. #J-18808-Ljbffr CitiBilingualEnglish language skillsSpanish language skills
$20.5 per hour
...Financial Service Representative - Kendall Branch Location: 10900 N. Kendall Drive... ...: Two or more years experience preferred in financial sales environment... ...assistance at all branch locations. Bilingual: English and Spanish, Required All qualified applicants...BilingualEnglish language skillsSpanish language skillsHourly pay- ...reciprocate) Have excellent communication skills, integrity, and an innate passion for serving others. Bilingual - English / Spanish (read / write / speak) preferred but not required Benefits ~ Medical, Dental, and Vision Insurance ~ Health Savings Account (HSA)...BilingualEnglish language skillsSpanish language skills
NorthStar Memorial Group
Hialeah, FL2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head Universal Banker, Bilingual English/Spanish Speaking Preferred, Bird Rd Branch. Be the first to apply!
