Sr. Facilities Coordinator

Role Description

The Senior Facilities Coordinator ensures successful service delivery of the client facility needs, directly supporting the facility management team with ongoing facility and team-related responsibilities.

Essential Responsibilities:

• Coordinate with outside contractors and Landlords for the service and repairs of equipment.
• Validate Lessee or Lessor responsibility through Lease Agreement and Amendments.
• Follow protocol for effective building-specific maintenance and safety procedures.
• Maintain ongoing communication with contractors, client, and team.
• Assist with the inspection of the sites within the assigned building portfolio.
• Create work orders and assign work orders to the engineering staff, subcontractors, and vendors.
• Report on open and closed work orders and check the status of open work orders with the assigned party.
• Request, review, and submit work orders, bids, and proposals from vendors.
• Verify final invoice pricing and process payments in a timely manner.
• Assist in the monitoring and assessment of vendor performance.
• Train vendors on work order and billing procedures.
• Manage complex work orders such as environmental issues and disaster recovery.
• Manage service and performance of vendors and landlords for timely completion of jobs.
• Create and record appropriate written communication between all parties.
• Schedule and document maintenance and repairs on building equipment.
• Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates.
• Assist with measuring and reporting key performance indicators against service level agreements.
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product.

Qualifications

• A minimum of 3-5 years of experience in facility management or tenant services capacity.
• Experience with CMMS systems or similar productivity tracking programs.
• Clear understanding of Leasing Agreements and fundamental Commercial Real Estate terminology.
• Previous customer service experience with elevated communication skills.

Requirements

• High school diploma or a General Equivalency Diploma (GED) required.
• Associates or Bachelor's degree in facilities management, building, business, or other related field preferred.

Benefits

• Health, vision, and dental insurance.
• Flexible spending accounts.
• Health savings accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Paid and unpaid time away from work.
• Competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.