Senior Sales Operations Analyst

Senior Sales Operations Analyst for Professional Services (PS)

At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolioAIR, AVA, and ACEbrings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we're building the future of AI-powered business communications.

This is where you and your skills come in. We're currently looking for a Senior Sales Operations Analyst for Professional Services (PS). This role is designed for a high-performer who thrives on Direct Executive Visibility. You will be the strategic financial and operational engine behind our post-sales organization. You will be working closely with senior and executive leadership to translate project management data (like LOE, Utilization Rates, Project Margin), bookings data (like Discount Rates, PS Bookings, Attach Rates) into financial forecasts and operational reports that drive the business.

You will manage the forecasting motion for PS bookings and revenue, own the operational partnership with the PS business leaders, and act as a primary business partner with the FP&A team. This position offers a front-row seat to the decision-making processes of a global SaaS leader, requiring a unique blend of FP&A rigor, operational insight, and professional services knowledge.

Job Duties:

• Executive Partnership & Advisory: Act as a strategic consultant to PS Executive Leadership. Provide data-driven recommendations on forecast trends, pricing strategies, and operational improvements. Present formal reports and dashboards that characterize global business performance.
• Forecast & Planning Consolidation: Lead the monthly/quarterly forecasting motion for PS bookings and revenue. Consolidate Bookings, Revenue, and Expense forecasts. Validate PS revenue/bookings forecasts and perform detailed variance analysis
• Project & Process Leadership: Identify systems/reporting improvements and manage processes defined in collaboration with senior management.
• Field Support & Revenue Recognition: Actively support the Revenue Recognition process by running reports, informing stakeholders, and ensuring execution of actions. Serve as a common interface to local finance teams

To succeed in this role you must have experience in:

• Experience: 4-6 years of work experience in a business operations, FP&A, or analytics, preferably within a Professional Services or SaaS environment.
• Executive Presence: Proven ability to communicate complex financial insights and "tell the story" behind the data to senior and executive stakeholders.
• Technical Mastery: Expert proficiency in MS Excel and Salesforce (SFDC) data/reporting.
• Analytical Problem Solving: Ability to identify issues in straightforward situations, generate solutions, and make sound decisions using financial and business acumen.
• PS Metrics Knowledge: Deep understanding of services-specific metrics, including Utilization, LOE, resource allocation, sales/bookings, cycle time, etc.
• Education: Bachelor's degree in Finance, Business Administration, or a related analytical field.

Desired Qualifications:

• Innovation & AI: Experience leveraging AI/LLMs to automate data structuring, synthesize complex reporting, and drive predictive insights within a post-sales environment.
• Salesforce Expertise: Experience with the development side of Salesforce (SFDC) or a current SFDC Admin Certification; ability to understand and influence data architecture and object relationships.

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• Voluntary supplemental health coverage and life insurance
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee 1:1 coaching, perks and discounts program

RingCentral's Global Service and Support team leads the post-sale experience for our customersmaking sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $109,550 and $203,450 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

This role has an application deadline of May 27th, 2026. Please apply prior to the deadline to be considered for the role.